TOURISM

In addition to providing a full range of Professional Services to Hotels, FRANKIE also designs, develops and offers Highly Customised Solutions to significantly enhance the Performance of Tourism – related Organisations, including – 1| Tourism Boards, Agencies and Authorities, 2| Health Care Tourism Establishments, 3| Holidays, Travels and Tours Organisations, 4| Corporate Travel Management Organisations, 5| Car Rentals Companies, 6| Meetings, Incentives, Conventions and Exhibitions (MICE) Organisations, 7| Shopping Malls and Outlets, 8| Retail Chains and Restaurants, 9| Entertainment, Recreational and Adventures Centres, 10| Theme Parks and other Tourism-related Organisations.

His 2 Flagship Solutions are –
 1|  A Unique 3-Month Intervention Process to systematically Develop and Implement a Highly CUSTOMISED KEY PERFORMANCE INDICATOR SYSTEM (KPIS) to achieve Business Goals of Tourism-related Organisations
2| A differentiated 4-Month Intervention Process to systematically Secure PERFORMANCE ACHIEVEMENT and SUSTAINABILITY (PAAS) to attain the desired Business Results of Tourism-related Organisations

 

 A Partial List of
Tourism-related ORGANISATIONS that have engaged FRANKIE to facilitate his
Highly Customised
BUSINESS and SERVICE ENHANCEMENT PROJECT
                 to drive Breakthrough Performance
              

 

TOURISM SELANGOR SDN BHD
Tourism Selangor

tourism-selangor 2

4-Month Project Term of Reference
1st July 2017 to 31st December 2017

1| Achieve Departmental and Individual Performance Goals
2| Maintain Sustainable Performance
3| Develop 8 Skills to deliver Breakthrough Performance
4| Nurture a “Key Talent Pool”
5| Implement 12 Key Talent Performance Tools
6| Apply Key Talent Implemention Action Plan
7| Review Performance Achievement
8| Evaluate Performance Sustainability


Module ONE

FRANKIE facilitated the 
Performance Achievement and Sustainability Coaching Workshop
(Key Talent Upskilling Intervention)
entitled, – 
“Developing the 8 Highly Focused Capabilities
of a KEY TALENT
to achieve Breakthrough Performance -1″ 
for 
TOURISM SELANGOR SDN BHD
on 13th July 2017

 

Module TWO

FRANKIE facilitated the 
“Performance Review Coaching Workshop -2”
for
TOURISM SELANGOR SDN BHD
on 14th September 2017

 

COUNTRY HEIGHTS HEALTH TOURISM SDN BHD

CountyHeightsLogo

Customised Assignment

FRANKIE facilitated the 
Performance Achievement and Sustainability Programme – PAAS 
(Key Talent Upskilling Intervention)
entitled, – 
“Developing the 8 Highly Critical Skills 
of a Customer Service Professional
to achieve Breakthrough Service Performance “
for 
COUNTRY HEIGHTS HEALTH TOURISM SDN. BHD.
on 9th January 2017

 

MALAYSIA TOURISM PROMOTION BOARD
Kuching Sarawak

 

Customised Assignment

FRANKIE designed, developed and facilitated
a Customised Workshop on –-

“Marketing and Selling Tourism Package in
Malaysia’s Knowledge-based Economy” 
for 
MALAYSIA TOURISM PROMOTION BOARD
Kuching Sarawak

21st August 2002 to 22nd August 2002

 

MAYFLOWER CORPORATE TRAVEL SERVICES SDN BHD

3-Month Project Terms of Reference
1st August 2017 to 31st December 2017

1| Formulate Specific Organisational and Departmental Goals
2| Establish Dept. and Individual Key Result Areas (KRAs)
3| Set Key Performance Indicators (KPIs) to drive KRAs
4| Review and Finalise Customised KPIs
5| Systematically Implement Customised KPIs
6| Evaluate Effectiveness of KPI Implementation
7| Adopt KPIs as Positive Performance Mgt. Tool
8| Incorporate KPIs into Performance Evaluation Process
9|Capitalise on KPIs to drive Breakthrough Performance
10| Nurture Performance-based and Innovation-driven Mindset
                                                                                                           

Module ONE

FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –  
“A Systematic Approach to
Develop and Implement a Highly Effective CUSTOMISED 
KEY PERFORMANCE INDICATOR SYSTEM (KPIS)”
for 
MAYFLOWER GROUP OF COMPANIES
on 25th August 2017
                 

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           MAYFLOWER HOLIDAYS SDN BHD     
                                                                                                                                                                   


MAYFLOWER CAR RENTAL SDN BHD


                                                                                                                                                                                                                                                                                                                                                             

ASIA EXPERIENCE TOURS SDN BHDAET_logoAET Picture

Customised Assignment

FRANKIE facilitated the
Performance Achievement and Sustainability Programme – PAAS 
(Key Talent Upskilling Intervention)
entitled, – 
“Developing the 8 Highly Focused Capabilities
of a KEY TALENT
to achieve Breakthrough Performance” 
for 
ASIA EXPERIENCE TOURS SDN BHD
on 20th May 2017

                                                                                          

MITRA MALAYSIA SDN BHD
MITRA Images     
                                                                                                                                                                                                  1st Customised Assignment

FRANKIE designed, developed and facilitated 
Performance Achievement and Sustainability Programme – PAAS 
(Key Talent Upskilling Intervention)
entitled, – 
“Achieving BREAKTHROUGH PERFORMANCE 
in Professional Selling and Customer Service”
for 
MITRA MALAYSIA SDN BHD
9th April 2016

 

 

2nd Customised Assignment

FRANKIE designed, developed and facilitated 
a Customised Talent Management Upskilling Programme 
entitled, – 
“Building STRONG POSITIVE and PERFORMANCE-DRIVEN CULTURE 
to achieve SUSTAINABLE RESULTS (SPCC)”
for 
MITRA MALAYSIA SDN BHD
3rd September 2016

 

AMPANG SUPERBOWL  MALAYSIA
Ampang Superbowl1

Customised Assignment

FRANKIE facilitated the 
Performance Achievement and Sustainability Programme – PAAS 
(Key Talent Upskilling Intervention)
entitled, – 
“Developing the 8 Highly Focused Capabilities
of a KEY TALENT
to achieve Breakthrough Performance“
for 
ROYEL DEPARTMENTAL STORES SDN BHD 
of NADIN Group of Companies
on 15th August 2016

 

XIXILI INTIMA SDN BHD

XixiliLogo

1st Customised Assignment

FRANKIE facilitated the 
Performance Achievement and Sustainability Programme – PAAS 
(Key Talent Upskilling Intervention)
entitled, – 
“Developing the 8 Highly Focused Capabilities
of a KEY TALENT
to achieve Breakthrough Performance”
for 
XIXILI INTIMA SDN BHD
on 15th June 2016 (Group 1) 

 

2nd Customised Assignment

FRANKIE facilitated the 
Performance Achievement and Sustainability Programme – PAAS 
(Key Talent Upskilling Intervention)
entitled, – 
“Developing the 8 Highly Focused Capabilities
of a KEY TALENT
to achieve Breakthrough Performance”
for 
XIXILI INTIMA SDN BHD
on 17th June 2016 (Group 2) 

SECTION TWO

Below is a partial list of
TOURISM-related ORGANISATIONS 

that have sent their Key Talents to
FRANKIE’s Recent Public Programmes 

 

MFMA DEVELOPMENT SDN BHD

MITSUI logo

Mitsui Outlet Park KLIA Sepang

 

Programme Title
Developing the 8 Highly Focused Capabilities of a KEY TALENT to achieve Breakthrough Performance
(5th October 2016)
Frankie Lee Chee Lih – General Manager (Operations)

 

POPULAR BOOK CO. (M) SDN. BHD.
Popular

 

Programme Title
A Systematic Approach to
Develop and Implement a Highly Effective CUSTOMISED 
KEY PERFORMANCE INDICATOR SYSTEM (KPIS)
(17th January 2017)

Choy Yee San – Finance Director
Wong Seok Hoe – Senior HR Manager
Liang Seh Foo – Operation Manager

 

CHEETAH HOLDINGS BERHAD

CheetahCheetah Malaysia Building

Programme Title
How to effectively formulate and implement KPIs, Performance Management System and Performance Action Plan
(25th June 2013)
Chong Han Vui–  HR & Admin Manager

 

 

SECRET RECIPE CAKES AND CAFE SDN BHD
SECRET RECIPE MANUFACTURING SDN BHD
Secret Recipe LogoSecretRecipeOutlet

Programme Title
How to effectively formulate and implement KPIs, Performance Management System and Performance Action Plan
(25th June 2013)
Patricia Seen–  HR & Admin Manager

 

QSR BRANDS (M) HOLDINGS SDN BHDQSR Brands

Programme Title
How to effectively formulate and implement KPIs, Performance Management System and Performance Action Plan
(4th June 2013)
Sayeed Bin Arifin–  Senior HR Executive (Performance Mgt Unit)

 

Kampachi Restaurants Sdn. Bhd.

Programme Title
How to DESIGN and DEVELOP an effective Training Programme (DETP)
(18th September 2015)
Juliana Blassan – HR Manager
Hazrafi Abdul Hamid – Trainer
Fiona Khow Sook Fong – Trainer

 

Sungei Wang Plaza Management Corporation

Programme Title
SENIOR EXECUTIVE Enhancement Programme (SEEP)
(18th April 2014)
Joanne Lee – Senior Executive, Marketing Communications

 

 

PARKSON RETAIL GROUP
PARKSON CORPORATION SDN BHD

Programme Title
Developing Front Line Customer Service Skills (FLCS)
(9th March 2015)
Subashini A/P Arumugam – Floor Manager(Pavilion)
Asrul Rizaf Bin Mukhtar  – Asst Customer Service Manager (Pavilion)
Siti Sharina Binti Ilman – Customer Service Executive (1 Utama) 
Alan Lee Yue Tzen – Asst Store Manager (1 Utama)
Norlaila Binti Taharin – Asst Store Manager (KlCC)
Raradatulakma Binti Jamaludin – Floor Executive (KLCC)

Programme Title
Developing effective PRESENTATION Skills
(17th September 2013)
Lee Lee Ming -Store Manager
Asniyati Binti Arriffin – Assistant Store Manager