SWISS GARDEN HOTEL & RESIDENCE KUALA LUMPUR
Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
(18th July 2017)
Arlene Dason – Event Manager
SWISS-INN CHINATOWN KUALA LUMPUR
Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
(18th July 2017)
Norlila Ismail – Sales Manager
E.CITY HOTEL @ ONE CITY USJ
Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
(18th July 2017)
Christopher Chang – Senior Sales Executive
Lee Chin Pang – Sales Executive
Lee Shi Min – Sales Executive
HOTEL DESARIA PETALING JAYA
Programme Title
Developing the 8 Highly Critical Skills of
a FRONT OFFICE PROFESSIONAL
to achieve Service Excellence in the HOTEL
(17th July 2017)
Ismail Bin Endut – Front Office Supervisor
Muhammad Huzairy Bin Mohd Lasah – Senior Front Office Assistant
SWISS GARDEN HOTEL & RESIDENCE KUALA LUMPUR
Programme Title
Developing the 8 Highly Critical Skills of
a FRONT OFFICE PROFESSIONAL
to achieve Service Excellence in the HOTEL
(17th July 2017)
Nesamalar a/p Sellan – Front Office Supervisor
Khairul Hafizan Bin Mohd Zin – Front Office Assistant
E.CITY HOTEL @ ONE CITY USJ
Programme Title
Developing the 8 Highly Critical Skills of
a FRONT OFFICE PROFESSIONAL
to achieve Service Excellence in the HOTEL
(17th July 2017)
Mohd Nazwan Bin Haji Abdullah – Front Office Supervisor
Siti Naridza Bt Mohammad Yaacob – Reservation Executive
Mohammad Shahdaus Bin Mohammad Yaacob – Bell Supervisor
Amirul Fahmie Bin Rahman – Senior Guest Service Agent
HOTEL TRANSIT KUALA LUMPUR
Programme Title
Developing the 8 Highly Critical Skills of
a FRONT OFFICE PROFESSIONAL
to achieve Service Excellence in the HOTEL
(5th June 2017)
Nurul Fatihah Bt Murad – Guest Service Assistant
Manimala a/p Ramaispran – Guest Service Assistant
STARPOINTS HOTEL KUALA LUMPUR
Programme Title
Developing the 8 Highly Critical Skills of
a FRONT OFFICE PROFESSIONAL
to achieve Service Excellence in the HOTEL
(5th June 2017)
Caroline Jani Anak Engang – Front Office Assistant
GRAND PACIFIC HOTEL PJ
Programme Title
Developing the 8 Highly Critical Skills of
a FRONT OFFICE PROFESSIONAL
to achieve Service Excellence in the HOTEL
(5th June 2017)
Abdul Ghani Bin Ahmad – Hotel Manager
Azmawati Abd Wahid – Front Office Executive
HOTEL SENTRAL MANAGEMENT
Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
(20th April 2017)
Fiybie Wong – Director of Sales
RUEMZ HOTEL
@ TAYLOR’S UNIVERSITY LAKESIDE CAMPUS
Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
(20th April 2017)
Navin Jayendran – Sales Executive
SOMERSET DAMANSARA UPTOWN PJ
Programme Title
Developing the 8 Highly Critical Skills of
a FRONT OFFICE PROFESSIONAL
to achieve Service Excellence in the HOTEL
(3rd March 2017)
Mohd Syazami Bin Zainol Shukor – Assistant Manager, Guest Service
HOTEL EQUATORIAL BANGI-PUTRAJAYA
Programme Title
Developing the 8 Highly Critical Skills of
a FRONT OFFICE PROFESSIONAL
to achieve Service Excellence in the HOTEL
(3rd March 2017)
Azif Azman Zain – Assistant Manager
ASCOTT KUALA LUMPUR
Programme Title
Developing the 8 Highly Critical Skills of
a FRONT OFFICE PROFESSIONAL
to achieve Service Excellence in the HOTEL
(3rd March 2017)
Azura Binti Mohd Haniffa – Acting Assistant Manager, Guest Service
CONTAINER HOTEL GROUP
Programme Title
How to Strategically Manage Budget Hotels,
2-Star and 3-Star Hotels
to achieve Sustainable Business Profits
(1st March 2017)
Stanley Chow Chee Hong – General Manager
DAMAS SUITES & RESIDENCES KUALA LUMPUR
Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
supported by a Structured SALES SYSTEM
(10th January 2017)
Mohamed Hisham Bin Abdul Rahman – Sales Manager
Ummry Bin Zainuddin – Sales Manager
SERI BAYU RESORT
Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
supported by a Structured SALES SYSTEM
(10th January 2017)
Teng Cheong Hooi – COO
O’BOUTIQUE SUITE
Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
supported by a Structured SALES SYSTEM
(10th January 2017)
Chong Han Hui – Hotel Manager
SUNWAY RESORT HOTEL & SPA
Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
supported by a Structured SALES SYSTEM
(24th Nov 2016)
Nazli Bin Ahmad – Sales Manager
Eugene Liew Wai Hong – Assistant Sales Manager
Nurhaizura Binti Hasanl – Assistant Sales Manager
HOTEL ROYAL KUALA LUMPUR
Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
supported by a Structured SALES SYSTEM
(24th Nov 2016)
Kong Jun Hua – E–Commerce Executive
HOTEL MINCOTT KUALA LUMPUR
Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
supported by a Structured SALES SYSTEM
(24th Nov 2016)
Foo Seck Tso – General Manager
HOTEL SOLEIL KUALA LUMPUR
(formerly known as Radius International KL)
Programme Title
Strategic Head of Department Enhancement Programme
(1st June 2016)
Mohamed Hafiz bin Abdul Rashid – Duty Manager
Wan Mohd Zulfadli bin Wan Hamat – Engineering Supervisor
Programme Title
A Systematic approach to Manage Difficult and Angry Customers
(23rd May 2016)
Ihwan Batubara bin Darman – Guest Service Supervisor
Programme Title
How to Design and Develop an effective Training Programme
(1st April 2016)
MD Rezzatul Raflis bin Mohamad – Executive, Training & Development
SWISS – INN KUALA LUMPUR
Programme Title
How to Design and Develop an effective Training Programme
(1st April 2016)
Muhd Azlan Bin Mohd Azmi – Human Resource Officer
Programme Title
Formulating and Implementing an effective Annual Training Plan
(24th March 2016)
Muhd Azlan Bin Mohd Azmi – Human Resource Officer
Programme Title
Senior Executive Enhancement Programme
(27th April 2015)
Tan Chiew Li – Front Office Executive
Programme Title
Developing Competency-based Interviewing SKills
(18th November 2014)
Ruzylaily Maulad Othman – Human Resource Executive
Programme Title
Developing effective Coaching and Mentoring Skills
(30th September 2014)
Tan Chew Li – Front Office Executive
Programme Title
Strategic Sales Manager Enhancement Programme
(11th September 2014)
Norlila binti Ismail – Sales Manager
CORUS HOTEL KUALA LUMPUR
Programme Title
Building Strong Positive Corporate Learning Culture
(30th November 2015)
Jaime Au Ee Lynn – Assistant Training Manager
Programme Title
Strategic Head of Department Enhancement Programme
(17th November 2015)
John Yoo See Hiang – Group Director of Sales
Programme Title
A Systematic approach to Manage Difficult and Angry Customers
(27th October 2015)
Ratha d/o Nadarajah – Assistant Front Office Manager
Airil Firie bin Ahmad Fauzi – Assistant Front Office Manager
CONCORDE HOTEL KUALA LUMPUR
Programme Title
Certificate in Interviewing Techniques
(21st to 22nd November 2013)
Shirley Yeo Su Tint – Human Resource Officer
Programme Title
Developing Professional Selling Skills
to effectively market products/services to Corporate Clients
(20th November 2013)
Ng Swee Ying – Catering Sales Executive
Programme Title
Developing Professional Counselling Skills
(22nd October 2013)
Chan Kar Lai – Assistant F&B Manager
(30th July 2013)
Yap Yong Yong – Chief Cashier
Delyani Dato’ Effendi – Assistant Front Office Manager
Anantha K Kayadu – Assistant Front Office Manager
Sheikh Nor Amar Shahril – Chargeman
HOTEL TRANSIT KUALA LUMPUR
Programme Title
Key Manager and Supervisor Enhancement Programme
(28th October 2015)
Chin Kei Sin – Front Office Duty Manager
Programme Title
A Systematic approach to Manage Difficult and Angry Customers
(27th October 2015)
Mohd Shahrul bin Jusoh – Assistant Duty Manager
SAMA SAMA HOTEL, KLIA
Programme Title
How to effectively formulate and implement KPIs,
Performance Management System and Performance Action Plan
(7th April 2014)
Murni Masrom – Director of Human Capital Development
Christina Chai Min Sin – Director of Finance
BERJAYA HOTELS and RESORTS
Programme Title
Developing key Training Competencies to
Transfer Learning to the Workplace
(5th December 2013)
Zaharah @ Rahmah Mohd Yussof
– Corporate Director of Training and Development
THE SAUJANA KUALA LUMPUR
Programme Title
How to design and conduct Structured
On the Job Training
(4th December 2013)
Siva Kumar – Assistant Learning/Development Manager
TRADERS HOTEL KUALA LUMPUR By SHANGRI-LA
Programme Title
A Systematic approach to Plan, Organise, Coordinate and Administer Training Programmes in the Organisation
(10th September 2013)
Gabriel Jaime Batulay – Service Training Leader
HOTEL GRAND CONTINENTAL, KUCHING
Programme Title
How to effectively formulate and implement KPIs,
Performance Management System and Performance Action Plan
(3rd June 2013)
Klement Chiam – Assistant Hotel Manager
COUNTRY HEIGHTS GROUP
Programme Title
Certificate in Training Management
(12th to 13th September 2013)
Azmi Sauji– Talent and OD Manager
Programme Title
Certificate in Training & Knowledge Management
(17th to 19th April 2013)
Tan Siu Theng – Senior Talent and OD Executive
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