2 Major Categories of Hotel Service and Solutions

Hotel Breakthrough Performance Framework by FrankieKnowledge



FrankieKnowledge Hotel Consulting offers results-focused and customized Hotel Consulting and Management Service and Solutions, generally ranging from 3 to 12 months per project.
Our 2 Current Flagship Service / Solutions are –

1] The Hotel Business Recovery Package customized for Budget, Business & Boutique Hotels

2] How to Implement 10 Key Steps to Attract and Sustain Room Bookings during this COVID-19 Pandemic by adopting a Focused Marketing System

In addition, We offer 6 other Supporting Packages designed to empower Hotel Owners and their Staff with Structured Knowledge, Skills, Systems, SOPs, Operating Rules and Tools needed to effectively operate their Hotels during this unprecedented crisis. These 6 packages are –

(1) A Systematic and Sustainable Approach to TOTAL HOTEL BUSINESS MANAGEMENT
(2) Maximizing your Hotel Room Sales through Effective OTA MANAGEMENT
(4) Increasing Hotel Room Bookings through Effective FACEBOOK BUSINESS TOOL
(5) Implementing a Focused GUEST REVIEW SYSTEM to drive Guest Retention
(6) Recruiting and Stabilizing your FRONT OFFICE Staffing


Over the last 38 years, FrankieKnowledge Hotel Consulting has successfully designed, developed and conducted a comprehensive range of customized coaching programmes and modules to enhance the knowledge and skills of 1|Hotel Owners, 2|Hotel Managers, 3|Front Office Staff, 4|Housekeeping Staff, 5|Marketing and Sales Staff and 6|Other Hotel Administration and Support Staff. A partial list of our Coaching programmes/modules are listed below –

[1] How to successfully implement COVID-19 Management Policy, SOPs and Business Recovery Action Plan

[2] 10 Key Steps to attract and sustain Room Bookings during this COVID-19 Pandemic by adopting a Focused Marketing System

[3] How to strategically manage Budget Hotels, 2-Star Hotels and 3-Star Hotels to achieve Sustainable Business Profits

[4] A systematic approach to formulate the Strategic Business plan to position the hotel to achieve the desired Business Performance

[5] A structured approach to increase hotel sales through Focused Selling, Negotiation and Servicing Skills

[6] Developing the 8 Critical Skills of the Head of Departments (HODs) in a Performance-driven Hotel

[7] How to develop and implement a highly effective Customized Key Performance Indicator (KPI) System to achieve the business goals of the hotel

[8] Nurturing the 8 Highly Focused Capabilities of Key Hotel Talents to achieve Breakthrough Performance

[9] Maximize your Hotel Room Sales by adopting a highly systematic approach to OTA Management and Operations

[10] Enhance your Hotel Service Brand and Sales by implementing a highly structured Guest Review System

[11] Developing the 7 Critical Skills of a Front Office Professional to achieve Service Excellence in the Hotel

[12] A step-by-step approach to manage Difficult and Angry Guests in the Hotel

[13] How to formulate and implement an effective Walk-In, Call-In and Book Direct Management System

[14] How to implement a Customized Front Office Key Result Areas [KRAs] System for the 3 Work Shifts – Morning, Afternoon and Night Shift

[15] Adopting a systematic approach to effectively organize the Hotel Front Office Filing System

[16] Adopting a systematic approach to effectively manage OTA Bookings – Hotel Collect and OTA Collect

[17] Developing effective Counselling Skills to Motivate and Energize Hotel Staff

[18] Developing effective Coaching and Mentoring Skills to systematically Nurture Hotel Staff

[19] Developing Key Leadership and Managerial Skills of the Hotel Manager and Supervisors

[20] Developing Strong Positive Hotel Culture to drive Positive Team Dynamics

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