1] Frankie Completed Numerous Key Hotel Business Enhancement Projects to significantly enhance the Sales/Revenue (Minimum 50% Increase over 90 days) of Budget and Boutique Hotels to 5-Star Hotels by 1| Strategically Managing OTAs, 2| Effectively Converting Walk-In/Call-In Customers into Stay-In Guests, 3| Achieving a High Guest Retention Ratio through Book Direct Always Strategy and 4| Systematically Developing Corporate Clients/Key Accounts
2] Frankie Conducted Small Group Coaching Sessions to improve, – 1| Front Office Operations and Guest Experience, 2| Housekeeping Operations and Service Levels, 3| Maintenance Operations and Response Time, 4| Security Services and 5| related Hotel Operations
3] Frankie Facilitated Public Workshops on Strategic Hotel Business Planning, Hotel Performance Management, Strategically Managing Hotels to achieve Sustainable Business Profits, Increasing Hotel Sales through Focused Selling, Negotiation and Servicing Skills, Developing Highly Critical Hotel Front Office Skills, Enhancing the Strategic Capabilities of Hotel Heads of Department, Developing the Managerial Skills of Key Talents and related workshops
KUALA LUMPUR INTERNATIONAL HOTEL
18-Month Project Terms of Reference
1st April 2017 to 30th September 2018
1| Increase Rooms, F&B and Event Sales
2| Improve Cutomer Acquisition, Retention and Referral
3| Accelerate Service Performance
4| Improve Service Quality and Service Consistency
5| Speed up Guest Response Time
6| Increase Operational Performance
7| Enhance Systema and S.O.P Compliance
8| Decrease Operating Costs and Wastages
9| Formulate Sales, Service and Operation Action Plans
10| Conduct 12 Key Customised Coaching Workshop Sessions
Module ONE
FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –
“A Systematic Approach to INCREASE HOTEL SALES
through
Focused SELLING, NEGOTIATION and SERVICING Skills- 1”
for
KUALA LUMPUR INTERNATIONAL HOTEL
on 6th April 2017
SERI PACIFIC HOTEL KUALA LUMPUR
6-Month Project Terms of Reference
1st April 2017 to 31st December 2017
1| Enhance the Highly Critical Skills of Hotel HODs
2| Formulate Specific Departmental Direction
3| Develop 4 levels of Departmental Leadership
4| Apply impactful One to One Oral Communication
5| Implement Systematic Delegation Skills
6| Conduct effective Performance Counselling to Motivate Staff
7| Adopt Systematic Approach to conduct Performance Coaching
8| Improve Departmental Coordination and Collaboration
9| Develop Strong Positive Departmental Culture
10| Conduct 4 Key Customised Coaching Workshop Sessions
Module ONE
FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –
“Developing the 8 Highly Critical Skills of the
HEAD OF DEPARTMENT
in a Performance-driven HOTEL – 1″
for
SERI PACIFIC HOTEL KUALA LUMPUR
on 13th April 2017
Module TWO
FRANKIE Facilitated
“Performance Review Coaching Workshop – 2″
for
SERI PACIFIC HOTEL KUALA LUMPUR
on 19th June 2017
Module THREE
FRANKIE Facilitated
“Performance Review Coaching Workshop – 3″
for
SERI PACIFIC HOTEL KUALA LUMPUR
on 18th September 2017
CORUS HOTEL KUALA LUMPUR
CORUS PARADISE RESORT PORT DICKSON
6-Month Project Terms of Reference
1st March 2017 to 30th November 2017
1| A Systematic Approach to Increase Hotel Sales
2| Develop Focused Mindset supported by Performance Passion
3| Define Hotel’s Product and Service Differentiation
4| Establish the Hotel’s Desired Business Niche/Customers
5| Accelerate Business Growth through Key Customer Management
6| Prepare and Implement A Systematic Sales Action Plan
7| Adopt a 4-Step Approach to deliver an Impactful Sales Pitch
8| Handle Sales Objections and apply Critical Negotiation Skills
9| Secure Sales by applying Different Closing Styles
10| Apply Key After Sales Servicing Strategies
Module ONE
FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –
“A Systematic Approach to INCREASE HOTEL SALES
through
Focused SELLING, NEGOTIATION and SERVICING Skills- 1”
for
CORUS HOTEL GROUP
on 13th March 2017
Module TWO
FRANKIE facilitated the, –
“ MONTHLY SALES PERFORMANCE REVIEW- 2”
for
CORUS HOTEL GROUP
on 8th August 2017
Module THREE
FRANKIE facilitated the, –
“ MONTHLY SALES PERFORMANCE REVIEW- 3”
for
CORUS HOTEL GROUP
on 3rd October 2017
Module FOUR
FRANKIE facilitated the, –
“ MONTHLY SALES PERFORMANCE REVIEW- 4”
for
CORUS HOTEL GROUP
on 14th November 2017
HOTEL SRI PETALING
6-Month Project Terms of Reference
2nd January 2017 to 30th September 2017
1| A Systematic Approach to Increase Hotel Sales
2| Develop Focused Mindset supported by Performance Passion
3| Define Hotel’s Product and Service Differentiation
4| Establish the Hotel’s Desired Business Niche/Customers
5| Accelerate Business Growth through Key Customer Management
6| Prepare and Implement A Systematic Sales Action Plan
7| Adopt a 4-Step Approach to deliver an Impactful Sales Pitch
8| Handle Sales Objections and apply Critical Negotiation Skills
9| Secure Sales by applying Different Closing Styles
10| Apply Key After Sales Servicing Strategies
Module ONE
FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –
“A Systematic Approach to achieve Breakthrough
SALES, SERVICE and OPERATIONAL Performance – 1”
for
HOTEL SRI PETALING
on 5th January 2017
Module TWO
FRANKIE facilitated the, –
“MONTHLY SALES PERFORMANCE REVIEW – 2”
for
HOTEL SRI PETALING
on 6th March 2017
Module THREE
FRANKIE facilitated the, –
“MONTHLY SALES PERFORMANCE REVIEW – 3”
for
HOTEL SRI PETALING
on 5th April 2017
Module FOUR
FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –
“CORPORATE SALES PRESENTATION, SALES CLOSING
and MANAGING ANGRY CUSTOMERS – 4”
for
HOTEL SRI PETALING
on 11th September 2017
Certificate Presentation to Key Hotel Professionals
LANJUT GOLDEN BEACH & GOLF RESORT
6-Month Project Terms of Reference
1st March 2017 to 31st August 2017
1| Enhance the Highly Critical Skills of Hotel HODs
2| Formulate Specific Departmental Direction
3| Develop 4 levels of Departmental Leadership
4| Apply impactful One to One Oral Communication
5| Implement Systematic Delegation Skills
6| Conduct effective Performance Counselling to Motivate Staff
7| Adopt Systematic Approach to conduct Performance Coaching
8| Improve Departmental Coordination and Collaboration
9| Develop Strong Positive Departmental Culture
10| Conduct 4 Key Customised Coaching Workshop Sessions
Module ONE
FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –
“Developing the 8 Highly Critical Skills of the
HEAD OF DEPARTMENT
in a Performance-driven HOTEL – 1″
in conjuction with the Preparation for
PRE-OPENING of the Resort’s East Wing
for
LANJUT GOLDEN BEACH & GOLF RESORT
on 16th March 2017
Module TWO
FRANKIE facilitated an In-House Coaching Workshop on, –
“Effective Formulation and Implementation of
Key Performance Indicators for Hotel Professionals – 2″
for
LANJUT GOLDEN BEACH & GOLF RESORT
on 11th JUNE 2017
ANCASA HOTEL AND SPA KUALA LUMPUR
6-Month Project Terms of Reference
1st February 2017 to 31st March 2018
1| A Structured Approach to Conduct Strategic Business Analysis
2| Identify Strengths/Weaknesses and Generate Opportunities/Threats
3| A Structured Approach to Conduct Strategic Business Formulation
4| Set Hotel Objectives, Goals, Targets and Set Key Strategies
5| A Structured Approach to Formulate Strategic Business Plan
6| Prepare Long-Term and Strategic Annual Plan
7| A Structured Approach to Facilitate Strategic Business Implementation
8| Develop Suitable Hotel Structure to implement Plans
Module ONE
FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –
“A Systematic approach to formulate the Strategic Business Plan to Position the Hotel to achieve Transformational Performance – 1”
for
ANCASA HOTEL GROUP
on 16th Feb 2017 to 17th February 2017
ANCASA RESIDENCES PORT DICKSON
ANCASA ROYALE PEKAN PAHANG
ANCASA EXPRESS @ PUDU KUALA LUMPUR
THE REGENCY HOTEL KUALA LUMPUR
6-Month Project Terms of Reference
1st January 2017 to 30th June 2018
1| Set Specific Sales, Service and Operation Key Performance Indicators
2| Define Hotel Product Features, Advantages and Benefits
3| A Structured Approach to Conduct Strategic Business Formulation
4| Increase Sales through Customer Retention, Referral and Acquisition
5| Implement Sales Action Plan and Performance Review
6| Conduct Sales Presentation to Corporates and Walk-In Customers
7| Develop “Win-Win” Situations through Effective Negotiations
8| Persuade and Convince Customers through Effective Closing
9| Lead and drive Pro-Active Collaboration and Coordination
10| Enhance Service Level by managing Difficult/Angry Customers
Module ONE
FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –
“A Systematic Approach to achieve Breakthrough
SALES, SERVICE and OPERATIONAL Performance – 1”
for
THE REGENCY HOTEL KUALA LUMPUR
on 24th January 2017
Module TWO
FRANKIE facilitated the, –
“MONTHLY SALES PERFORMANCE REVIEW – 2”
for
THE REGENCY HOTEL KUALA LUMPUR
on 31st March 2017
IZUMI HOTEL BUKIT BINTANG
6-Month Project Terms of Reference
1st December 2016 to 31st May 2017
1| Establish Hotel Organisation Chart and KRAs/KPIs
2| Design Job Descriptions and Conduct Recruitment/Selection
3| Formulate Hotel Sales Goals, Targets and Direction
4| Prepare Hotel Sales Action Plan, including Key Strategies
5| Conduct Market Segment and Competitor Analysis
6| Increase Revenue from Walk-Ins, Corporate and OTAs
7| Improve Hotel Service Level and Response Time
8| Carry out Monthly Sales Performance Reviews
9| Develop Solutions to address Sales and Service Issues
10| Conduct Staff Coaching to enhance Critical Skills
ONE AVENUE HOTEL, PETALING JAYA
6-Month Project Terms of Reference
1st January 2017 to 31st December 2017
1| Set Specific Sales, Service and Operation Key Performance Indicators
2| Define Hotel Product Features, Advantages and Benefits
3| Establish Hotel Market Segment and Key Customer Behaviours
4| Increase Sales through Customer Retention, Referral and Acquisition
5| Implement Sales Action Plan and Performance Review
6| Conduct Sales Presentation to Corporates and Walk-In Customers
7| Develop “Win-Win” Situations through Effective Negotiations
8| Persuade and Convince Customers through Effective Closing
9| Lead and drive Pro-Active Collaboration and Coordination
10| Enhance Service Level by managing Difficult and Angry Customers
Module ONE
FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –
“A Systematic Approach to achieve Breakthrough
SALES, SERVICE and OPERATIONAL Performance – 1”
for
ONE AVENUE HOTEL, PETALING JAYA
on 13th January 2017
Module TWO
FRANKIE facilitated the, –
“MONTHLY SALES PERFORMANCE REVIEW – 2”
for
ONE AVENUE HOTEL, PETALING JAYA
on 25th February 2017
Module THREE
FRANKIE facilitated a Customised Coaching Workshop on –
“Effective OTA Management and Enhancing the
Highly Critical Skills of a Front Office Manager – 3”
for
ONE AVENUE HOTEL, PETALING JAYA
on 19th August 2017
HOTEL DE ART @ I-CITY
HOTEL DE ART @ SECTION 7
HOTEL DE ART @ SECTION 19
HOTEL SRI PERMAISURI
6-Month Project Terms of Reference
1st April 2017 to 30th October 2017
1| Set Specific Sales, Service and Operation Key Performance Indicators
2| Define Hotel Product Features, Advantages and Benefits
3| Establish Hotel Market Segment and Key Customer Behaviours
4| Increase Sales through Customer Retention, Referral and Acquisition
5| Implement Sales Action Plan and Performance Review
6| Conduct Sales Presentation to Corporates and Walk-In Customers
7| Develop “Win-Win” Situations through Effective Negotiations
8| Persuade and Convince Customers through Effective Closing
9| Lead and drive Pro-Active Collaboration and Coordination
10| Enhance Service Level by managing Difficult and Angry Customers
Module ONE
FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –
“A Systematic Approach to achieve Breakthrough
SALES, SERVICE and OPERATIONAL Performance – 1”
for
HOTEL DE ART
on 3rd April 2017
Module TWO
FRANKIE facilitated the, –
“MONTHLY SALES PERFORMANCE REVIEW – 2”
for
HOTEL DE ART
on 13th June 2017
Module THREE
FRANKIE facilitated the, –
“MONTHLY SALES PERFORMANCE REVIEW – 3”
for
HOTEL DE ART
on 6th September 2017
Module FOUR
FRANKIE facilitated a Customised
In-House Coaching Workshop entitled, –
“Developing Corporate Sales Presentation, Negotiation,
Closing and After-Sales Servicing Skills – 4”
for
HOTEL DE ART
on 5th October 2017
Certificate Presentation to Key Hotel Professionals
ORANGE PREMIER HOTEL @ Wangsa Maju
ORANGE PREMIER HOTEL @ Cheras
6-Month Project Terms of Reference
1st May 2017 to 30th June 2018
1| Set Specific Sales, Service and Operation Key Performance Indicators
2| Define Hotel Product Features, Advantages and Benefits
3| Establish Hotel Market Segment and Key Customer Behaviours
4| Increase Sales through Customer Retention, Referral and Acquisition
5| Implement Sales Action Plan and Performance Review
6| Conduct Sales Presentation to Corporates and Walk-In Customers
7| Develop “Win-Win” Situations through Effective Negotiations
8| Persuade and Convince Customers through Effective Closing
9| Lead and drive Pro-Active Collaboration and Coordination
10| Enhance Service Level by managing Difficult and Angry Customers
Module ONE
FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –
“A Systematic Approach to achieve Breakthrough
SALES, SERVICE and OPERATIONAL Performance – 1”
for
ORANGE PREMIER HOTEL GROUP
on 9th May 2017
MY HOTEL PREMIER @ MID VALLEY
MY HOTEL @ SENTRAL
MY HOTEL @ KL SENTRAL
MY HOTEL @ BUKIT BINTANG
MY HOTEL @ SERI PUTRA
METRO HOTEL @ KL SENTRAL
METRO HOTEL @ BUKIT BINTANG
NU HOTEL KUALA LUMPUR
6-Month Project Terms of Reference
1st February 2017 to 31st December 2017
1| Set Specific Sales, Service and Operation Key Performance Indicators
2| Define Hotel Product Features, Advantages and Benefits
3| Establish Hotel Market Segment and Key Customer Behaviours
4| Increase Sales through Customer Retention, Referral and Acquisition
5| Implement Sales Action Plan and Performance Review
6| Conduct Sales Presentation to Corporates and Walk-In Customers
7| Develop “Win-Win” Situations through Effective Negotiations
8| Persuade and Convince Customers through Effective Closing
9| Lead and drive Pro-Active Collaboration and Coordination
10| Enhance Service Level by managing Difficult and Angry Customers
Module ONE
FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –
“A Systematic Approach to achieve Breakthrough
SALES, SERVICE and OPERATIONAL Performance – 1”
for
MYHOTEL GROUP
on 15th February 2017
Module TWO
FRANKIE facilitated the, –
“MONTHLY SALES PERFORMANCE REVIEW – 2”
for
MYHOTEL GROUP
on 17th May 2017
Module THREE
FRANKIE facilitated a Customised Coaching Workshop on, –
“Developing Effective Corporate Sales Presentation
Skills for Hotel General Managers”
for
MYHOTEL GROUP
on 14th June 2017
MANHATTAN BUSINESS HOTEL @ DAMANSARA PERDANA
MANHATTAN BUSINESS HOTEL @ TTDI
6-Month Project Terms of Reference
1st February 2017 to 31st December 2017
1| Set Specific Sales, Service and Operation Key Performance Indicators
2| Define Hotel Product Features, Advantages and Benefits
3| Establish Hotel Market Segment and Key Customer Behaviours
4| Increase Sales through Customer Retention, Referral and Acquisition
5| Implement Sales Action Plan and Performance Review
6| Conduct Sales Presentation to Corporates and Walk-In Customers
7| Develop “Win-Win” Situations through Effective Negotiations
8| Persuade and Convince Customers through Effective Closing
9| Lead and drive Pro-Active Collaboration and Coordination
10| Enhance Service Level by managing Difficult and Angry Customers
Module ONE
FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –
“A Systematic Approach to achieve Breakthrough
SALES, SERVICE and OPERATIONAL Performance – 1”
for
MANHATTAN BUSINESS HOTEL
on 22nd February 2017
Module TWO
FRANKIE facilitated the, –
“MONTHLY SALES PERFORMANCE REVIEW – 2”
for
MANHATTAN BUSINESS HOTEL
on 11th August 2017
Module THREE
FRANKIE facilitated a Customised
In-House Coaching Workshop entitled, –
“Developing the Highly Critical Skills of a
Front Office Professional to achieve
Service Excellence in the Hotel”
for
MANHATTAN BUSINESS HOTEL
on 4th October 2017
ALAMI GARDEN HOTEL
6-Month Project Terms of Reference
1st September 2017 to 30th June 2018
1| Set Specific Sales, Service and Operation Key Performance Indicators
2| Define Hotel Product Features, Advantages and Benefits
3| Establish Hotel Market Segment and Key Customer Behaviours
4| Increase Sales through Customer Retention, Referral and Acquisition
5| Implement Sales Action Plan and Performance Review
6| Conduct Sales Presentation to Corporates and Walk-In Customers
7| Develop “Win-Win” Situations through Effective Negotiations
8| Persuade and Convince Customers through Effective Closing
9| Lead and drive Pro-Active Collaboration and Coordination
10| Enhance Service Level by managing Difficult and Angry Customers
Module ONE
FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –
“A Systematic Approach to achieve Breakthrough
SALES, SERVICE and OPERATIONAL Performance – 1”
for
ALAMI GARDEN HOTEL
on 19th September 2017
THE SIGNATURE HOTEL & SERVICED SUITES KL
6-Month Project Terms of Reference|
1st March 2017 to 30th June 2018
1| Enhance the Highly Critical Skills of Hotel HODs
2| Formulate Specific Departmental Direction
3| Develop 4 levels of Departmental Leadership
4| Apply impactful One to One Oral Communication
5| Implement Systematic Delegation Skills
6| Conduct effective Performance Counselling to Motivate Staff
7| Adopt Systematic Approach to conduct Performance Coaching
8| Improve Departmental Coordination and Collaboration
9| Develop Strong Positive Departmental Culture
10| Conduct 4 Key Customised Coaching Workshop Sessions
Module ONE
FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –
“Developing the 8 Highly Critical Skills of the
HEAD OF DEPARTMENT
in a Performance-driven HOTEL – 1″
for
THE SIGNATURE HOTEL & SERVICED SUITES KL
on 30th March 2017
THE 5 ELEMENTS HOTEL KUALA LUMPUR
6-Month Project Terms of Reference
1st May 2017 to 31st March 2018
1| Set Specific Sales, Service and Operation Key Performance Indicators
2| Define Hotel Product Features, Advantages and Benefits
3| Establish Hotel Market Segment and Key Customer Behaviours
4| Increase Sales through Customer Retention, Referral and Acquisition
5| Implement Sales Action Plan and Performance Review
6| Conduct Sales Presentation to Corporates and Walk-In Customers
7| Develop “Win-Win” Situations through Effective Negotiations
8| Persuade and Convince Customers through Effective Closing
9| Lead and drive Pro-Active Collaboration and Coordination
10| Enhance Service Level by managing Difficult and Angry Customers
Module ONE
FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –
“A Systematic Approach to achieve Breakthrough
SALES, SERVICE and OPERATIONAL Performance – 1”
for
THE 5 ELEMENTS HOTEL KUALA LUMPUR
on 26th May 2017
Module TWO
FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –
“Performance Review and Coaching Workshop – 2”
for
THE 5 ELEMENTS HOTEL KUALA LUMPUR
on 29th Sep 2017
HOTEL BANGI PUTRAJAYA
3-Month Project Terms of Reference
23rd May 2017 to 22nd August 2017
To Significantly Enhance the Service Level of the Hotel
by developing the 8 Highly Critical Skills
required to be Excellent Front Office Professionals
Phase ONE
FRANKIE facilitated a Customised Coaching Workshop on -,
“Developing Highly Critical Front Office Skills – 1“
on 23rd May 2017
1| Establish Front Office Service Standards
2| Project Front Office Service Image
3| Maintain Front Office Service Consistency
4| Apply 4 Types of Service Styles
5| Deliver Effective Front Office Service Communication
6| Implement Effective Service Complaint Management
7| Enhance Front Office Service Performance
8| Achieve Breakthrough Performance
Phase TWO
FRANKIE facilitated a Customised Coaching Workshop on -,
“Developing Highly Critical Front Office Skills – 2”
on 5th July 2017
Phase THREE
FRANKIE facilitated a Customised Coaching Workshop on -,
“Reviewing, Finalising and Implementing Key Front Office
Service Standards for the Hotel – 3″
on 22nd August 2017
Certificate Presentation to Front Office Professionals
THE HULO HOTEL + GALLERY
PHASE ONE
15th April 2017 to 30th June 2017
10-Week Project Terms of Reference
To Significantly Enhance the Hotel Monthly Performance
and to Formulate
8 Major Hotel Business Enhancement Systems
1| Human Capital Management
2| Financial Capital Management
3| OTA Management
4| Walk-In Management
5| Guest Management
6| Corporate Clients Management
7| Promotion Management
8| Operations Management
PHASE TWO
1st July 2017 to 30th September 2017
3-Month Project Terms of Reference
To Achieve Next Level Hotel Breakthrough Performance
1| Hotel Staff Recognition and Celebration
2| Events and Happenings – Personalities, Guests and Staff
3| Nanyang Rhapsody Album Launching Ceremony – 29th July 2017
4| Entanglement : Group Exhibition – 26th August 2017
5| Winning Team Celebration – 6th October 2017
– Key Talents responsible to Transform the Hotel
SWISS HOTEL KUALA LUMPUR
3-Month Project Terms of Reference
1st September 2017 to 30th November 2017
To Significantly Enhance the Hotel Monthly Performance
driven by 8 Major Initiatives
1| Detailed Competitor Analysis and Room Rates Restructuring
2| Strategic and Operational OTA Management
3| Systematic Walk-In / Call-In Customer Management
4| Effective Guest Retention Approach
5| Planned Front Office Professionals Recruitment and Coaching
6| Book Direct Always Strategy
7| Structured Daily Performance Tracking System
8| Sales-driven Website Design
BATU CAVES STAR HOTEL
6-Month Project Terms of Reference
2nd October 2017 to 31st March 2018
To Significantly Enhance the Hotel Monthly Performance
driven by 8 Major Initiatives
1| Operate and Monitor Daily Hotel OTA Performance
2| Improve OTA Review Score by managing Guest Feedback
3| Convert Walk-In Customers into Stay-In Guests
4| Manage Call-In Enquiries
5| Convert In-House Guests to Extend Stay
6| Prompt Regular Guests to Increase Room Nights
| Contact FrankieKnowledge Consulting Team | |
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frankie@frankieknowledge.com |
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Brief Profile of Frankie |