Public Programmes for Hotels from 2013 to 2017


SWISS GARDEN HOTEL & RESIDENCE KUALA LUMPUR

Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20% 
through Focused SELLING, NEGOTIATION and SERVICING Skills 
(18th July 2017)
Arlene Dason – Event Manager
SwissGardenHotelswiss-garden-hotel-kuala Lumpur

SWISS-INN CHINATOWN KUALA LUMPUR

Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20% 
through Focused SELLING, NEGOTIATION and SERVICING Skills 
(18th July 2017)
Norlila Ismail – Sales Manager

swiss-inn-chinatown

 

E.CITY HOTEL @ ONE CITY USJ

Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20% 
through Focused SELLING, NEGOTIATION and SERVICING Skills 
(18th July 2017)
Christopher Chang – Senior Sales Executive
Lee Chin Pang – Sales Executive
Lee Shi Min – Sales Executive

 

ECityHotelLogo
ECityHotel@OneCity

 

HOTEL DESARIA PETALING JAYA

Programme Title
Developing the 8 Highly Critical Skills of 
a FRONT OFFICE PROFESSIONAL 
to achieve Service Excellence in the HOTEL
(17th July 2017)
Ismail Bin Endut – Front Office Supervisor
Muhammad Huzairy Bin Mohd Lasah – Senior Front Office Assistant

 

HotelDesaria

 

SWISS GARDEN HOTEL & RESIDENCE KUALA LUMPUR

Programme Title
Developing the 8 Highly Critical Skills of 
a FRONT OFFICE PROFESSIONAL 
to achieve Service Excellence in the HOTEL
(17th July 2017)
Nesamalar a/p Sellan – Front Office Supervisor
Khairul Hafizan Bin Mohd Zin – Front Office Assistant

 

E.CITY HOTEL @ ONE CITY USJ

Programme Title
Developing the 8 Highly Critical Skills of 
a FRONT OFFICE PROFESSIONAL 
to achieve Service Excellence in the HOTEL
(17th July 2017)
Mohd Nazwan Bin Haji Abdullah – Front Office Supervisor
Siti Naridza Bt Mohammad Yaacob – Reservation Executive
Mohammad Shahdaus Bin Mohammad Yaacob – Bell Supervisor
Amirul Fahmie Bin Rahman – Senior Guest Service Agent

 

HOTEL TRANSIT KUALA LUMPUR

Programme Title
Developing the 8 Highly Critical Skills of
a FRONT OFFICE PROFESSIONAL
to achieve Service Excellence in the HOTEL
(5th June 2017)
Nurul Fatihah Bt Murad – Guest Service Assistant
Manimala a/p Ramaispran – Guest Service Assistant

Hotel Transit

 

STARPOINTS HOTEL KUALA LUMPUR

Programme Title
Developing the 8 Highly Critical Skills of
a FRONT OFFICE PROFESSIONAL
to achieve Service Excellence in the HOTEL
(5th June 2017)
Caroline Jani Anak Engang – Front Office Assistant

starpoints-hotel-kuala

 

GRAND PACIFIC HOTEL PJ

Programme Title
Developing the 8 Highly Critical Skills of
a FRONT OFFICE PROFESSIONAL
to achieve Service Excellence in the HOTEL
(5th June 2017)
Abdul Ghani Bin Ahmad – Hotel Manager 
Azmawati Abd Wahid –  Front Office Executive

Grand Pacific Hotle

 

HOTEL SENTRAL MANAGEMENT

Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
(20th April 2017)
Fiybie Wong – Director of Sales

logo hsm

HotelSentral

 

RUEMZ HOTEL
@ TAYLOR’S UNIVERSITY LAKESIDE CAMPUS

Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
(20th April 2017)
Navin Jayendran –  Sales Executive

RUEMZ Hotel Logoruemz-malaysia-first-teaching-innovation-hotel

 

SOMERSET DAMANSARA UPTOWN PJ

Programme Title
Developing the 8 Highly Critical Skills of
a FRONT OFFICE PROFESSIONAL
to achieve Service Excellence in the HOTEL
(3rd March 2017)
Mohd Syazami Bin Zainol Shukor –   Assistant Manager, Guest ServiceSomerset Uptown

 

HOTEL EQUATORIAL BANGI-PUTRAJAYA

Programme Title
Developing the 8 Highly Critical Skills of
a FRONT OFFICE PROFESSIONAL
to achieve Service Excellence in the HOTEL
(3rd March 2017)
Azif Azman Zain –   Assistant Manager
equatorial-hotel

 

ASCOTT KUALA LUMPUR

Programme Title
Developing the 8 Highly Critical Skills of
a FRONT OFFICE PROFESSIONAL
to achieve Service Excellence in the HOTEL
(3rd March 2017)
Azura Binti Mohd Haniffa –   Acting Assistant Manager, Guest Service

Ascott KL Building

CONTAINER HOTEL GROUP

Programme Title
How to Strategically Manage Budget Hotels,
2-Star and 3-Star Hotels
to achieve Sustainable Business Profits
(1st March 2017)

Stanley Chow Chee Hong – General Manager
ContainerHotelBuilding

 

 DAMAS SUITES & RESIDENCES KUALA LUMPUR

Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
supported by a
Structured SALES SYSTEM
(10th January 2017)

Mohamed Hisham Bin Abdul Rahman – Sales Manager
Ummry Bin Zainuddin – Sales Manager 


SERI BAYU RESORT

Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
supported by a
Structured SALES SYSTEM
(10th January 2017)

Teng Cheong Hooi – COO 

 

O’BOUTIQUE SUITE 

Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
supported by a
Structured SALES SYSTEM
(10th January 2017)

Chong Han Hui – Hotel Manager

 

SUNWAY RESORT HOTEL & SPA

Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
supported by a
Structured SALES SYSTEM
(24th Nov 2016)

Nazli Bin Ahmad – Sales Manager
Eugene Liew Wai Hong – Assistant Sales Manager 
Nurhaizura Binti Hasanl – Assistant Sales Manager 

sunwayresorthotelspa

 

HOTEL ROYAL KUALA LUMPUR

Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
supported by a
Structured SALES SYSTEM
(24th Nov 2016)

Kong Jun Hua – E–Commerce Executive

hotelroyalkl

 

HOTEL MINCOTT KUALA LUMPUR

Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
supported by a
Structured SALES SYSTEM
(24th Nov 2016)

Foo Seck Tso – General Manager

hotel-mincott

HOTEL SOLEIL KUALA LUMPUR
(formerly known as Radius International KL)

Programme Title

Strategic Head of Department Enhancement Programme
(1st June 2016)

Mohamed Hafiz bin Abdul Rashid – Duty Manager
Wan Mohd Zulfadli bin Wan Hamat – Engineering Supervisor


Programme Title

A Systematic approach to Manage Difficult and Angry Customers
(23rd May 2016)
Ihwan Batubara bin Darman – Guest Service Supervisor


Programme Title

How to Design and Develop an effective Training Programme
(1st April 2016)
MD Rezzatul Raflis bin Mohamad – Executive, Training & Development

 

SWISS – INN KUALA LUMPUR

Programme Title

How to Design and Develop an effective Training Programme
(1st  April 2016)
Muhd Azlan Bin Mohd Azmi – Human Resource Officer


Programme Title

Formulating and Implementing an effective Annual Training Plan
(24th March 2016)
Muhd Azlan Bin Mohd Azmi – Human Resource Officer


Programme Title

Senior Executive Enhancement Programme
(27th April 2015)
Tan Chiew Li – Front Office Executive

 
Programme Title
Developing Competency-based Interviewing SKills
(18th November 2014)
Ruzylaily Maulad Othman – Human Resource Executive

 
Programme Title
Developing effective Coaching and Mentoring Skills
(30th September 2014)
Tan Chew Li – Front Office Executive

 
Programme Title
Strategic Sales Manager Enhancement Programme
(11th September 2014)
Norlila binti Ismail – Sales Manager


CORUS HOTEL KUALA LUMPUR

Programme Title
Building Strong Positive Corporate Learning Culture
(30th November 2015)
Jaime Au Ee Lynn – Assistant Training Manager

 
Programme Title
Strategic Head of Department Enhancement Programme
(17th November 2015)
John Yoo See Hiang – Group Director of Sales

 
Programme Title
A Systematic approach to Manage Difficult and Angry Customers
(27th October 2015)
Ratha d/o Nadarajah – Assistant Front Office Manager
Airil Firie bin Ahmad Fauzi – Assistant Front Office Manager

 

CONCORDE HOTEL KUALA LUMPUR

Programme Title
Certificate in Interviewing Techniques
(21st to 22nd November 2013)
Shirley Yeo Su Tint – Human Resource Officer


Programme Title

Developing Professional Selling Skills
to effectively market products/services to Corporate Clients

(20th November 2013)
Ng Swee Ying – Catering Sales Executive


Programme Title

Developing Professional Counselling Skills
(22nd October 2013)
Chan Kar Lai – Assistant F&B Manager
(30th July 2013)
Yap Yong Yong – Chief Cashier
Delyani Dato’ Effendi – Assistant Front Office Manager
Anantha K Kayadu – Assistant Front Office Manager
Sheikh Nor Amar Shahril – Chargeman

 

  HOTEL TRANSIT KUALA LUMPUR

Programme Title
Key Manager and Supervisor Enhancement Programme
(28th October 2015)
  Chin Kei Sin – Front Office Duty Manager


Programme Title

A Systematic approach to Manage Difficult and Angry Customers
(27th October 2015)
 Mohd Shahrul bin Jusoh – Assistant Duty Manager


SAMA SAMA HOTEL, KLIA

Programme Title
How to effectively formulate and implement KPIs,
Performance Management System and Performance Action Plan
(7th April 2014)
Murni Masrom – Director of Human Capital Development
Christina Chai Min Sin – Director of Finance 

 

BERJAYA HOTELS and RESORTS

Programme Title
Developing key Training Competencies to
Transfer Learning to the Workplace

(5th December 2013)
Zaharah @ Rahmah Mohd Yussof 
– Corporate Director of Training and Development
 

 

THE SAUJANA KUALA LUMPUR

Programme Title
How to design and conduct Structured
On the Job Training
(4th December 2013)
Siva Kumar – Assistant Learning/Development  Manager


TRADERS HOTEL KUALA LUMPUR By SHANGRI-LA 

Programme Title
A Systematic approach to Plan, Organise, Coordinate and Administer Training Programmes in the Organisation
(10th September 2013)
Gabriel Jaime Batulay – Service Training Leader

traders-hotel

HOTEL GRAND CONTINENTAL, KUCHING

Programme Title
How to effectively formulate and implement KPIs,
Performance Management System and Performance Action Plan
(3rd June 2013)
Klement Chiam – Assistant Hotel Manager


COUNTRY HEIGHTS GROUP


Programme Title

Certificate in Training Management
(12th to 13th September 2013)

Azmi Sauji–  Talent and OD Manager


Programme Title

Certificate in Training & Knowledge Management
(17th to 19th April 2013)

Tan Siu Theng – Senior Talent and OD Executive

country-heights 

 

Contact FrankieKnowledge Consulting Team
 Whatsapp 
frankie@frankieknowledge.com
Brief Profile of Frankie
Open chat