Hotel Consulting and Advisory Projects from 1982 to 2017


FRANKIE designed, developed and facilitated

a Customised Business Enhancement Upskilling Intervention 
entitled, –
“Developing the 8 Highly Critical Skills of
a Customer Service Professional
to achieve Breakthrough Service Performance

for 
NOUVELLE HOTEL KUALA LUMPUR
7th September 2016

FRANKIE designed, developed and facilitated
a Customised Business Enhancement Upskilling Intervention 
entitled, –
“Strategic HEAD of DEPARTMENT Enhancement Programme
for 
PUTERI PARK HOTEL
10th September 2015
puteri-parkputeriparkhotel

6 participants completed the 1-day Business Enhancement Coaching Workshop . Their Job Positions include the following – 1| Asst Director of Sales, 2| Executive Housekeeper, 3| Assistant Executive Chef, 4| HR Executive, 5| Accounts Executive and 6| Front Office Manager

FRANKIE designed, developed and facilitated
a Customised Business Enhancement Upskilling Intervention 
entitled, –
“How to effectively formulate & Implement KPIs,
PERFORMANCE MANAGEMENT SYSTEM
& PERFORMANCE ACTION PLAN

for 
GRAND MILLENNIUM KUALA LUMPUR
19th December 2013 (Group 1) and 20th December 2013 (Group 2)
grandmillennium
grand_millennium

FRANKIE designed, developed and facilitated
a Customised Workshop on –-
“Formulating a Hospitality Enhancement Plan
to transform the Organisation
to be More Customer-Focused”

for 
BUKIT MERAH LAKETOWN RESORT
7th April 2010 to 8th April 2010

BUKIT MERAH LAKETOWN RESORT

FRANKIE designed, developed and facilitated
a Customised Workshop on –-
“Increasing Performance by Managing Operating Work Knowledge”
for 
PRINCE HOTEL and RESIDENCE KUALA LUMPUR
1st March 2010 to 2nd March 2010 

PRINCE HOTEL and RESIDENCE KUALA LUMPUR

FRANKIE designed, developed and facilitated
a Series of Customised Workshops on –-
“Formulating a Business Enhancement Plan”
for 
DORSETT REGENCY HOTEL KUALA LUMPUR
MAYTOWER KUALA LUMPUR
DORSETT REGENCY SUBANG

2009/2010

DORSETT REGENCY HOTEL KUALA LUMPUR
Dorsett Regency Buildingjpg

 MAYTOWER KUALA LUMPUR
DORSETT REGENCY SUBANG

FRANKIE designed, developed and facilitated 

a Customised Workshop on –-
“Formulating a Hotel Business Enhancement Plan to
transform the Organisation to be more Innovation-driven,
Customer-Focused and Operationally – excellent” 

for 
PACIFIC REGENCY HOTELS and RESORTS
26th February 2009 to 28th February 2009

PACIFIC REGENCY

 FRANKIE designed, developed and facilitated
a Customised Workshop on –-
“Formulating a Hotel Business Enhancement Plan” 
for 
HOTEL SINGGAHSANA PETALING JAYA
2009

HOTEL SINGGAHSANA PETALING JAYA

FRANKIE designed, developed and facilitated
a Customised Workshop on –-
“Formulating a Hotel Business Enhancement Plan” 
for 
BEST WESTERN PREMIER SERI PACIFIC HOTEL KUALA LUMPUR
2009 

BEST WESTERN PREMIER SERI PACIFIC HOTEL KL

 HOTEL EQUATORIAL PENANG
nominated the Human Capital Manager to 
participate in FRANKIE’s 4-Day  
“Certificate in Knowledge Management Programme” 
2009

HOTEL EQUATORIAL PENANG

FRANKIE designed, developed and facilitated
a Customised Workshop on –-
“Formulating a Hotel Business Enhancement Plan” 
for 
MINES MARETING SDN. BHD.
2nd August 2008 and 9th August 2008 

PALACE OF THE GOLDEN HORSE HOTEL

FRANKIE designed, developed and facilitated 

a Customised Workshop on –-
“Innovative Leadership and The Practice Of
Knowledge Management” 

for 
MINES MARETING SDN. BHD.
17th February 2003 to 18th February 2003

THE MINES RESORT AND GOLF CLUB
MINES RESORT AND GOLF CLUB

 FRANKIE designed, developed and facilitated
a Customised Workshop on –-
“Marketing and Selling Tourism Package in
Malaysia’s Knowledge-based Economy” 

for 
MALAYSIA TOURISM PROMOTION BOARD
Kuching Sarawak

21st August 2002 to 22nd August 2002

MALAYSIA TOURISM PROMOTION BOARD

FRANKIE designed, developed and facilitated
a Customised Workshop on –  
“Team Centred Leadership”
for

MING COURT BEACH HOTEL
 17th March 1997 to 18th March 1997

MING COURT BEACH HOTEL PORT DICKSON

FRANKIE designed, developed and facilitated
a Customised Workshop on –-
“Knowledge Management for Resorts Strategists” 
for 
DUTA VISTA EXECUTIVES SUITES KUALA LUMPUR
DUTA VISTA GOLF RESORT PORT DICKSON
and TANCO RESORTS BERHAD
21st January 1997 

DUTA VISTA EXECUTIVES SUITES KUALA LUMPUR
 
TANCO RESORTS BERHAD
Tanco Resort Berhad

FRANKIE designed, developed and facilitated
a Customised Workshop on –  
“Train the Trainers”
for

DYNASTY HOTEL KUALA LUMPUR
 8th September 1995 to 10th September 1995 

DYNASTY HOTEL

FRANKIE designed, developed and facilitated
a Customised Workshop on –  
“Train the Trainers”
for

RIVERSIDE MAJESTIC HOTEL KUCHING
 11th January 1995 to 17th January 1995

RIVERSIDE MAJESTIC HOTEL KUCHING

FRANKIE designed, developed and facilitated
a Customised Workshop on –  
“Train the Trainers”
for

BAYVIEW BEACH RESORT PENANG
 11th July 1994

BAYVIEW BEACH RESORT PENANG

FRANKIE designed, developed and facilitated
a Customised Workshop on –  
“Creating Distinctive Competence and
Securing Competitive Advantage”
for

PARK ROYAL HOTEL KUALA LUMPUR
24th February 1990 

PARK ROYAL KUALA LUMPUR

ln 1989/1990, FRANKIE 
designed, developed and facilitated the
6-Month Management Development Programme &
6-Month Supervisory Development Programme for 
THE REGENT of KUALA LUMPUR
to prepare the Heads of Department, Managers,
Executives and Supervisors for the
OFFICIAL OPENING of the HOTEL 

THE REGENT OF KUALA LUMPUR 

Contact FrankieKnowledge Consulting Team
 Whatsapp 
frankie@frankieknowledge.com
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