Hotel Business Enhancement Projects for 33 Hotels in 2016 & 2017


1] Frankie Completed Numerous Key Hotel Business Enhancement Projects to significantly enhance the Sales/Revenue (Minimum 50% Increase over 90 days) of Budget and Boutique Hotels to 5-Star Hotels by 1| Strategically Managing OTAs, 2| Effectively Converting Walk-In/Call-In Customers into Stay-In Guests, 3| Achieving a High Guest Retention Ratio through Book Direct Always Strategy and 4| Systematically Developing Corporate Clients/Key Accounts

2] Frankie Conducted Small Group Coaching Sessions to improve, – 1| Front Office Operations and Guest Experience, 2| Housekeeping Operations and Service Levels, 3| Maintenance Operations and Response Time, 4| Security Services and 5| related Hotel Operations

3] Frankie Facilitated Public Workshops on Strategic Hotel Business Planning, Hotel Performance Management, Strategically Managing Hotels to achieve Sustainable Business Profits, Increasing Hotel Sales through Focused Selling, Negotiation and Servicing Skills, Developing Highly Critical Hotel Front Office Skills, Enhancing the Strategic Capabilities of Hotel Heads of Department, Developing the Managerial Skills of Key Talents and related workshops

 
KUALA LUMPUR INTERNATIONAL HOTEL

18-Month Project Terms of Reference
1st April 2017 to 30th September 2018

1| Increase Rooms, F&B and Event Sales
2| Improve Cutomer Acquisition, Retention and Referral
3| Accelerate Service Performance
4| Improve Service Quality and Service Consistency
5| Speed up Guest Response Time
6| Increase Operational Performance
7| Enhance Systema and S.O.P Compliance
8| Decrease Operating Costs and Wastages
9| Formulate Sales, Service and Operation Action Plans
10| Conduct 12 Key Customised Coaching Workshop Sessions


Module ONE

FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –  
“A Systematic Approach to INCREASE HOTEL SALES
through 
Focused SELLING, NEGOTIATION and SERVICING Skills- 1

for 
KUALA LUMPUR INTERNATIONAL HOTEL
on 6th April 2017 


SERI PACIFIC HOTEL KUALA LUMPUR
SeriPacificHotel


6-Month Project Terms of Reference
1st April 2017 to 31st December 2017

1| Enhance the Highly Critical Skills of Hotel HODs
2| Formulate Specific Departmental Direction
3| Develop 4 levels of Departmental Leadership
4| Apply impactful One to One Oral Communication
5| Implement Systematic Delegation Skills
6| Conduct effective Performance Counselling to Motivate Staff
7| Adopt Systematic Approach to conduct Performance Coaching
8| Improve Departmental Coordination and Collaboration
9| Develop Strong Positive Departmental Culture
10| Conduct 4 Key Customised Coaching Workshop Sessions


Module ONE

FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –  
“Developing the 8 Highly Critical Skills of the
HEAD OF DEPARTMENT
in a Performance-driven HOTEL – 1″
for 
SERI PACIFIC HOTEL KUALA LUMPUR
on 13th April 2017  

 

Module TWO

FRANKIE Facilitated
“Performance Review Coaching Workshop – 2″ 
for 
SERI PACIFIC HOTEL KUALA LUMPUR
on 19th June 2017 

 

Module THREE

FRANKIE Facilitated
“Performance Review Coaching Workshop – 3″ 
for 
SERI PACIFIC HOTEL KUALA LUMPUR
on 18th September 2017 


CORUS HOTEL KUALA LUMPUR
CORUS PARADISE RESORT PORT DICKSON
Corus-Facade_touchup_IMG_8360-klcc-_Day-view_full-view
6-Month Project Terms of Reference
1st March 2017 to 30th November 2017

1| A Systematic Approach to Increase Hotel Sales
 2| Develop Focused Mindset supported by Performance Passion
3| Define Hotel’s Product and Service Differentiation
4| Establish the Hotel’s Desired Business Niche/Customers
5| Accelerate Business Growth through Key Customer Management
6| Prepare and Implement A Systematic Sales Action Plan
7| Adopt a 4-Step Approach to deliver an Impactful Sales Pitch
8| Handle Sales Objections and apply Critical Negotiation Skills
9| Secure Sales by applying Different Closing Styles
10| Apply Key After Sales Servicing Strategies


Module ONE

FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –  
“A Systematic Approach to INCREASE HOTEL SALES
through 
Focused SELLING, NEGOTIATION and SERVICING Skills- 1

for 
CORUS HOTEL GROUP
on 13th March 2017 

 

Module TWO

FRANKIE facilitated the, –  
“ MONTHLY SALES PERFORMANCE REVIEW- 2
for 
CORUS HOTEL GROUP
on 8th August 2017

 

Module THREE

FRANKIE facilitated the, –  
“ MONTHLY SALES PERFORMANCE REVIEW- 3”
for 
CORUS HOTEL GROUP
on 3rd October 2017

 

Module FOUR

FRANKIE facilitated the, –  
“ MONTHLY SALES PERFORMANCE REVIEW- 4”
for 
CORUS HOTEL GROUP
on 14th November 2017


HOTEL SRI PETALING
HotelSriPetaling
6-Month Project Terms of Reference
2nd January 2017 to 30th September 2017

1| A Systematic Approach to Increase Hotel Sales
 2| Develop Focused Mindset supported by Performance Passion
3| Define Hotel’s Product and Service Differentiation
4| Establish the Hotel’s Desired Business Niche/Customers
5| Accelerate Business Growth through Key Customer Management
6| Prepare and Implement A Systematic Sales Action Plan
7| Adopt a 4-Step Approach to deliver an Impactful Sales Pitch
8| Handle Sales Objections and apply Critical Negotiation Skills
9| Secure Sales by applying Different Closing Styles
10| Apply Key After Sales Servicing Strategies


Module ONE

FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –  
“A Systematic Approach to achieve Breakthrough
SALES, SERVICE and OPERATIONAL Performance – 1

for 
HOTEL SRI PETALING
on 5th January 2017 


Module TWO

FRANKIE facilitated the, –
“MONTHLY SALES PERFORMANCE REVIEW – 2
for 
HOTEL SRI PETALING
on 6th March 2017 


Module THREE

FRANKIE facilitated the, –
“MONTHLY SALES PERFORMANCE REVIEW – 3
for 
HOTEL SRI PETALING
on 5th April 2017 


Module FOUR

FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –  
“CORPORATE SALES PRESENTATION, SALES CLOSING
and MANAGING ANGRY CUSTOMERS – 4”
for 
HOTEL SRI PETALING
on 11th September 2017 


Certificate Presentation to Key Hotel Professionals

 

LANJUT GOLDEN BEACH & GOLF RESORT
Lanjut Golden Beach & Golf Resort


6-Month Project Terms of Reference
1st March 2017 to 31st August 2017

1| Enhance the Highly Critical Skills of Hotel HODs
2| Formulate Specific Departmental Direction
3| Develop 4 levels of Departmental Leadership
4| Apply impactful One to One Oral Communication
5| Implement Systematic Delegation Skills
6| Conduct effective Performance Counselling to Motivate Staff
7| Adopt Systematic Approach to conduct Performance Coaching
8| Improve Departmental Coordination and Collaboration
9| Develop Strong Positive Departmental Culture
10| Conduct 4 Key Customised Coaching Workshop Sessions


Module ONE

FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –  
“Developing the 8 Highly Critical Skills of the
HEAD OF DEPARTMENT
in a Performance-driven HOTEL – 1″ 
in conjuction with the Preparation for
PRE-OPENING of the Resort’s East Wing

for 
LANJUT GOLDEN BEACH & GOLF RESORT

on 16th March 2017 


Module TWO

FRANKIE facilitated an In-House Coaching Workshop on, –  
“Effective Formulation and Implementation of
Key Performance Indicators for Hotel Professionals – 2″

for 
LANJUT GOLDEN BEACH & GOLF RESORT
on 11th JUNE 2017 

 


ANCASA HOTEL AND SPA KUALA LUMPUR

ancasa-hotel-front

 

6-Month Project Terms of Reference
1st February 2017 to 31st March 2018

1| A Structured Approach to Conduct Strategic Business Analysis
 2| Identify Strengths/Weaknesses and Generate Opportunities/Threats
3| A Structured Approach to Conduct Strategic Business Formulation
4| Set Hotel Objectives, Goals, Targets and Set Key Strategies
5| A Structured Approach to Formulate Strategic Business Plan
6| Prepare Long-Term and Strategic Annual Plan
7| A Structured Approach to Facilitate Strategic Business Implementation
8| Develop Suitable Hotel Structure to implement Plans

Module ONE

FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –  
“A Systematic approach to formulate the Strategic Business Plan to Position the Hotel to achieve Transformational Performance – 1
for 
ANCASA HOTEL GROUP
on 16th Feb 2017 to 17th February 2017 

 

ANCASA RESIDENCES PORT DICKSON
AncasaResidencePortDickson


ANCASA ROYALE PEKAN PAHANG
ANCASA ROYALE PEKAN

ANCASA EXPRESS @ PUDU KUALA LUMPUR
ANCASA EXPRESS @ PUDU

THE REGENCY HOTEL KUALA LUMPUR
The Regency Hotel KL

6-Month Project Terms of Reference
1st January 2017 to 30th June 2018

1| Set Specific Sales, Service and Operation Key Performance Indicators
 2| Define Hotel Product Features, Advantages and Benefits
3| A Structured Approach to Conduct Strategic Business Formulation
4| Increase Sales through Customer Retention, Referral and Acquisition
5| Implement Sales Action Plan and Performance Review
6| Conduct Sales Presentation to Corporates and Walk-In Customers
7| Develop “Win-Win” Situations through Effective Negotiations
8| Persuade and Convince Customers through Effective Closing
9| Lead and drive Pro-Active Collaboration and Coordination
10| Enhance Service Level by managing Difficult/Angry Customers


Module ONE

FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –  
“A Systematic Approach to achieve Breakthrough
SALES, SERVICE and OPERATIONAL Performance – 1

for 
THE REGENCY HOTEL KUALA LUMPUR
on 24th January 2017 

 

Module TWO

FRANKIE facilitated the, –
“MONTHLY SALES PERFORMANCE REVIEW – 2
for 
THE REGENCY HOTEL KUALA LUMPUR
on 31st March 2017 

 

IZUMI HOTEL BUKIT BINTANG
izumi-hotel-bukit-bintang


6-Month Project Terms of Reference
1st December 2016 to 31st May 2017

1| Establish Hotel Organisation Chart and KRAs/KPIs
2| Design Job Descriptions and Conduct Recruitment/Selection
3| Formulate Hotel Sales Goals, Targets and Direction
4| Prepare Hotel Sales Action Plan, including Key Strategies
5| Conduct Market Segment and Competitor Analysis
6| Increase Revenue from Walk-Ins, Corporate and OTAs
7| Improve Hotel Service Level and Response Time
8| Carry out Monthly Sales Performance Reviews
9| Develop Solutions to address Sales and Service Issues
10| Conduct Staff Coaching to enhance Critical Skills

 

ONE AVENUE HOTEL, PETALING JAYA
one-avenue-hotel-1

6-Month Project Terms of Reference
1st January 2017 to 31st December 2017

1| Set Specific Sales, Service and Operation Key Performance Indicators
 2| Define Hotel Product Features, Advantages and Benefits
3| Establish Hotel Market Segment and Key Customer Behaviours
4| Increase Sales through Customer Retention, Referral and Acquisition
5| Implement Sales Action Plan and Performance Review
6| Conduct Sales Presentation to Corporates and Walk-In Customers
7| Develop “Win-Win” Situations through Effective Negotiations
8| Persuade and Convince Customers through Effective Closing
9| Lead and drive Pro-Active Collaboration and Coordination
10| Enhance Service Level by managing Difficult and Angry Customers


Module ONE

FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –  
“A Systematic Approach to achieve Breakthrough
SALES, SERVICE and OPERATIONAL Performance – 1

for 
ONE AVENUE HOTEL, PETALING JAYA
on 13th January 2017 


Module TWO 

FRANKIE facilitated the, –  
“MONTHLY SALES PERFORMANCE REVIEW – 2

for 
ONE AVENUE HOTEL, PETALING JAYA
on 25th February 2017


Module THREE 

FRANKIE facilitated a Customised Coaching Workshop on –  
“Effective OTA Management and Enhancing the
Highly Critical Skills of a Front Office Manager – 3

for 
ONE AVENUE HOTEL, PETALING JAYA
on 19th August 2017

 

HOTEL DE ART @ I-CITY
HOTEL DE ART @ SECTION 7
HOTEL DE ART @ SECTION 19
HOTEL SRI PERMAISURI

6-Month Project Terms of Reference
1st April 2017 to 30th October 2017

1| Set Specific Sales, Service and Operation Key Performance Indicators
 2| Define Hotel Product Features, Advantages and Benefits
3| Establish Hotel Market Segment and Key Customer Behaviours
4| Increase Sales through Customer Retention, Referral and Acquisition
5| Implement Sales Action Plan and Performance Review
6| Conduct Sales Presentation to Corporates and Walk-In Customers
7| Develop “Win-Win” Situations through Effective Negotiations
8| Persuade and Convince Customers through Effective Closing
9| Lead and drive Pro-Active Collaboration and Coordination
10| Enhance Service Level by managing Difficult and Angry Customers


Module ONE

FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –  
“A Systematic Approach to achieve Breakthrough
SALES, SERVICE and OPERATIONAL Performance – 1

for 
HOTEL DE ART
on 3rd April 2017 

 

Module TWO 

FRANKIE facilitated the, –  
“MONTHLY SALES PERFORMANCE REVIEW – 2

for
HOTEL DE ART
on 13th June 2017

 

Module THREE 

FRANKIE facilitated the, –  
“MONTHLY SALES PERFORMANCE REVIEW – 3”
for
HOTEL DE ART
on 6th September 2017

 

Module FOUR 

FRANKIE facilitated a Customised
In-House Coaching Workshop entitled, –  

“Developing Corporate Sales Presentation, Negotiation,
Closing and After-Sales Servicing Skills – 4”

for
HOTEL DE ART
on 5th October 2017

 

Certificate Presentation to Key Hotel Professionals

 

ORANGE PREMIER HOTEL @ Wangsa Maju
ORANGE PREMIER HOTEL @ Cheras
OrangePremierHotel

 

6-Month Project Terms of Reference
1st May 2017 to 30th June 2018

1| Set Specific Sales, Service and Operation Key Performance Indicators
 2| Define Hotel Product Features, Advantages and Benefits
3| Establish Hotel Market Segment and Key Customer Behaviours
4| Increase Sales through Customer Retention, Referral and Acquisition
5| Implement Sales Action Plan and Performance Review
6| Conduct Sales Presentation to Corporates and Walk-In Customers
7| Develop “Win-Win” Situations through Effective Negotiations
8| Persuade and Convince Customers through Effective Closing
9| Lead and drive Pro-Active Collaboration and Coordination
10| Enhance Service Level by managing Difficult and Angry Customers


Module ONE

FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –  
“A Systematic Approach to achieve Breakthrough
SALES, SERVICE and OPERATIONAL Performance – 1

for 
ORANGE PREMIER HOTEL GROUP
on 9th May 2017 

 

 

MY HOTEL PREMIER @ MID VALLEY
MY HOTEL @ SENTRAL
MY HOTEL @ KL SENTRAL
MY HOTEL @ BUKIT BINTANG
MY HOTEL @ SERI PUTRA
METRO HOTEL @ KL SENTRAL
METRO HOTEL @ BUKIT BINTANG
NU HOTEL KUALA LUMPUR
MyHotel

6-Month Project Terms of Reference
1st February 2017 to 31st December 2017

1| Set Specific Sales, Service and Operation Key Performance Indicators
 2| Define Hotel Product Features, Advantages and Benefits
3| Establish Hotel Market Segment and Key Customer Behaviours
4| Increase Sales through Customer Retention, Referral and Acquisition
5| Implement Sales Action Plan and Performance Review
6| Conduct Sales Presentation to Corporates and Walk-In Customers
7| Develop “Win-Win” Situations through Effective Negotiations
8| Persuade and Convince Customers through Effective Closing
9| Lead and drive Pro-Active Collaboration and Coordination
10| Enhance Service Level by managing Difficult and Angry Customers


Module ONE

FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –  
“A Systematic Approach to achieve Breakthrough
SALES, SERVICE and OPERATIONAL Performance – 1

for 
MYHOTEL GROUP
on 15th February 2017 

 

Module TWO 

FRANKIE facilitated the, –  
“MONTHLY SALES PERFORMANCE REVIEW – 2

for
MYHOTEL GROUP
on 17th May 2017

 

Module THREE 

FRANKIE facilitated a Customised Coaching Workshop on, –  
“Developing Effective Corporate Sales Presentation
Skills 
for Hotel General Managers”
for
MYHOTEL GROUP
on 14th June 2017


MANHATTAN BUSINESS HOTEL @ DAMANSARA PERDANA
MANHATTAN BUSINESS HOTEL @ TTDI

ManhattanBusinessHotel

 

6-Month Project Terms of Reference
1st February 2017 to 31st December 2017

1| Set Specific Sales, Service and Operation Key Performance Indicators
 2| Define Hotel Product Features, Advantages and Benefits
3| Establish Hotel Market Segment and Key Customer Behaviours
4| Increase Sales through Customer Retention, Referral and Acquisition
5| Implement Sales Action Plan and Performance Review
6| Conduct Sales Presentation to Corporates and Walk-In Customers
7| Develop “Win-Win” Situations through Effective Negotiations
8| Persuade and Convince Customers through Effective Closing
9| Lead and drive Pro-Active Collaboration and Coordination
10| Enhance Service Level by managing Difficult and Angry Customers


Module ONE

FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –  
“A Systematic Approach to achieve Breakthrough
SALES, SERVICE and OPERATIONAL Performance – 1

for 
MANHATTAN BUSINESS HOTEL
on 22nd February 2017 

 

Module TWO 

FRANKIE facilitated the, –  
“MONTHLY SALES PERFORMANCE REVIEW – 2

for
MANHATTAN BUSINESS HOTEL
on 11th August 2017

 

Module THREE 

FRANKIE facilitated a Customised
In-House Coaching Workshop entitled, –  

“Developing the Highly Critical Skills of a
Front Office Professional to achieve
Service Excellence in the Hotel”

for
MANHATTAN BUSINESS HOTEL
on 4th October 2017

 

ALAMI GARDEN HOTEL
ALAMI GARDEN

6-Month Project Terms of Reference
1st September 2017 to 30th June 2018

1| Set Specific Sales, Service and Operation Key Performance Indicators
 2| Define Hotel Product Features, Advantages and Benefits
3| Establish Hotel Market Segment and Key Customer Behaviours
4| Increase Sales through Customer Retention, Referral and Acquisition
5| Implement Sales Action Plan and Performance Review
6| Conduct Sales Presentation to Corporates and Walk-In Customers
7| Develop “Win-Win” Situations through Effective Negotiations
8| Persuade and Convince Customers through Effective Closing
9| Lead and drive Pro-Active Collaboration and Coordination
10| Enhance Service Level by managing Difficult and Angry Customers

Module ONE

FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –  
“A Systematic Approach to achieve Breakthrough
SALES, SERVICE and OPERATIONAL Performance – 1”
for 
ALAMI GARDEN HOTEL
on 19th September 2017


THE SIGNATURE HOTEL & SERVICED SUITES KL
TheSignatureHotel


6-Month Project Terms of Reference|
1st March 2017 to 30th June 2018

1| Enhance the Highly Critical Skills of Hotel HODs
2| Formulate Specific Departmental Direction
3| Develop 4 levels of Departmental Leadership
4| Apply impactful One to One Oral Communication
5| Implement Systematic Delegation Skills
6| Conduct effective Performance Counselling to Motivate Staff
7| Adopt Systematic Approach to conduct Performance Coaching
8| Improve Departmental Coordination and Collaboration
9| Develop Strong Positive Departmental Culture
10| Conduct 4 Key Customised Coaching Workshop Sessions


Module ONE

FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –  
“Developing the 8 Highly Critical Skills of the
HEAD OF DEPARTMENT
in a Performance-driven HOTEL – 1″
for 
THE SIGNATURE HOTEL & SERVICED SUITES KL
on 30th March 2017  

 

THE 5 ELEMENTS HOTEL KUALA LUMPURthe5elements(LOGO)
The5elementshotel

 

6-Month Project Terms of Reference
1st May 2017 to 31st March 2018

1| Set Specific Sales, Service and Operation Key Performance Indicators
 2| Define Hotel Product Features, Advantages and Benefits
3| Establish Hotel Market Segment and Key Customer Behaviours
4| Increase Sales through Customer Retention, Referral and Acquisition
5| Implement Sales Action Plan and Performance Review
6| Conduct Sales Presentation to Corporates and Walk-In Customers
7| Develop “Win-Win” Situations through Effective Negotiations
8| Persuade and Convince Customers through Effective Closing
9| Lead and drive Pro-Active Collaboration and Coordination
10| Enhance Service Level by managing Difficult and Angry Customers


Module ONE

FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –  
“A Systematic Approach to achieve Breakthrough
SALES, SERVICE and OPERATIONAL Performance – 1

for 
THE 5 ELEMENTS HOTEL KUALA LUMPUR
on 26th May 2017 

 

Module TWO

FRANKIE designed, developed and facilitated
an In-House Coaching Workshop entitled, –  
“Performance Review and Coaching Workshop – 2”
for 
THE 5 ELEMENTS HOTEL KUALA LUMPUR
on 29th Sep 2017 


HOTEL BANGI PUTRAJAYA

logo-hotel-bangi-putrajaya

 

3-Month Project Terms of Reference
23rd May 2017 to 22nd August 2017

To Significantly Enhance the Service Level of the Hotel
by developing the 8 Highly Critical Skills
required to be Excellent Front Office Professionals

Phase ONE

FRANKIE facilitated a Customised Coaching Workshop on -, 
“Developing Highly Critical Front Office Skills – 1
on 23rd May 2017

1| Establish Front Office Service Standards
2| Project Front Office Service Image
3| Maintain Front Office Service Consistency
4| Apply 4 Types of Service Styles
5| Deliver Effective Front Office Service Communication
6| Implement Effective Service Complaint Management
7| Enhance Front Office Service Performance
8| Achieve Breakthrough Performance 

 

Phase TWO

FRANKIE facilitated a Customised Coaching Workshop on -, 
“Developing Highly Critical Front Office Skills – 2”
on 5th July 2017

 

Phase THREE

FRANKIE facilitated a Customised Coaching Workshop on -, 
“Reviewing, Finalising and Implementing Key Front Office
Service Standards for the Hotel – 3″

on 22nd August 2017


Certificate Presentation to Front Office Professionals


THE HULO HOTEL + GALLERY

 

PHASE ONE
15th April 2017 to 30th June 2017

10-Week Project Terms of Reference

To Significantly Enhance the Hotel Monthly Performance 
and to Formulate
8 Major Hotel Business Enhancement Systems

1| Human Capital Management
2| Financial Capital Management
3| OTA Management
4| Walk-In Management
5| Guest Management
6| Corporate Clients Management
7| Promotion Management
8| Operations Management

 

PHASE TWO
1st July 2017 to 30th September 2017

3-Month Project Terms of Reference

To Achieve Next Level Hotel Breakthrough Performance

1| Hotel Staff Recognition and Celebration

 

2| Events and Happenings – Personalities, Guests and Staff

 

3| Nanyang Rhapsody Album Launching Ceremony – 29th July 2017

 

4| Entanglement : Group Exhibition – 26th August 2017


5| Winning Team Celebration – 6th October 2017

– Key Talents responsible to Transform the Hotel


SWISS HOTEL KUALA LUMPUR

Swiss Hotel
swiss-hotel LOGO


3-Month Project Terms of Reference
1st September 2017 to 30th November 2017

To Significantly Enhance the Hotel Monthly Performance 
driven by 8 Major Initiatives

1| Detailed Competitor Analysis and Room Rates Restructuring
2| Strategic and Operational OTA Management
3| Systematic Walk-In / Call-In Customer Management
4| Effective Guest Retention Approach
5| Planned Front Office Professionals Recruitment and Coaching
6| Book Direct Always Strategy
7| Structured Daily Performance Tracking System
8| Sales-driven Website Design

 

BATU CAVES STAR HOTEL


6-Month Project Terms of Reference

2nd October 2017 to 31st March 2018

To Significantly Enhance the Hotel Monthly Performance 
driven by 8 Major Initiatives

1| Operate and Monitor Daily Hotel OTA Performance
2| Improve OTA Review Score by managing Guest Feedback
3| Convert Walk-In Customers into Stay-In Guests
4| Manage Call-In Enquiries
5| Convert In-House Guests to Extend Stay
6| Prompt Regular Guests to Increase Room Nights

 

Contact FrankieKnowledge Consulting Team
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