Programme Design

A| HEAD OF DEPARTMENT (HOD) Enhancement Series
[1] Strategic Head of Department Enhancement Programme

[2] How to effectively set and implement KRAs, KPIs and Focused Action Plan to drive Departmental Performance  

[3] Building Strong Positive and Performance-driven Culture to achieve Sustainable Results 

[4] Developing the S.T.A.R Competency-based Interviewing Skills to Assess and Select the Right Talent 

[5] Prepare Performance-based Job Descriptions and Key Result Areas 

B| EMPOWERMENT Skills Series
[6] Develop Performance Mindset and Professional Habits 

[7] Adopting Psychological-based Practice of Emotions Management 

[8] Systematic and Results-driven Work Management Practice 

C| CORPORATE SALES & CUSTOMER SERVICE Skills 
[9] Strategic Sales Manager Enhancement Progrmme 

[10] A Systematic approach to develop and implement a Strategic Sales Plan  

[11] Developing Professional Selling Skills to effectively market products / services to Corporate Clients 

[12] Adopting a Systematic approach to Key Account Management to increase the Corporate Business  

[13] Strategic Negotiation Skills to increase Corporate Sales / Business 

[14] Developing Front-Line Customer Service Skills 

[15] A Systematic approach to Manage Difficult and Angry Customers 

D| LEARNING and DEVELOPMENT Skills Series
[16]  Implementing Performance – based Training Needs Analysis 

[17]  How to Design and Develop an effective Training Programme 

[18]  How to design, develop and implement Structured On the Job Trainig 

[19]  Formulating and Implementing a Strategic Talent Development System 

[20]  Implementing an effective Training Evaluation System 

[21]  Implementing an effective Transfer of Learning System 

[22]  Developing a Strategic Training Mission and Training Policy

[23]  Formulating and Implementing an effective Annual Training Plan

[24]  A Systematic approach to Upgrade the existing Training / Development Function to a Corporate Learning Centre 

E| KEY MANAGEMENT and SOFT SKILLS Series
[25]  Focused Support to Add Real Value to the Immediate Superior 

[26]  Developing Strong Interpersonal Relation Dynamics and Oral Communication Skills 

[27] Developing effective Coaching Skills to strategically Nurture Talents 

[28] Developing effective Counselling Skills to Motivate and Energise Talents 

[29] Developing effective Corporate Presentation Skills for Key Talents  

[30] Key Manager Enhancement Programme  Click to view outline

PUBLIC PROGRAMMES

The Way Forward

Recommendation

Now that you have reviewed My 30 SUPPORTING SPECIALISED PROGRAMMES, May I propose that you contact –  FrankieKnowedge to INITIATE a Non-Obligatory Preliminary Discussion to explore how I can ADD REAL VALUE by facilitating a highly Customised – 1| Coaching Session and/or 2| In-House Corporate Learning for your Organisation

See you in the very near future. Cheers!

Contact FrankieKnowledge Consulting Team
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