Old Core Expertise (Reference copy)

Offering The Practice of  Knowledge Management (POKM)
Learning, Coaching, Consulting and Licensing Solutions

 

 
My HIGHLY DIFFERENTIATED Core Expertise is to assist Organisations to achieve 
Sustainable BREAKTHROUGH PERFORMANCE
by systematically MANAGING CRITICAL KNOWLEDGE
  
 

   

 

HOW I MAKE BREAKTHROUGH PERFORMANCE HAPPEN?

I OFFER
7 Categories of INTERVENTION INITIATIVES

1| Specialised CONSULTING  SOLUTIONS
2| One-to-One and Group COACHING  
3| Customised IN-HOUSE CORPORATE LEARNING
4| PUBLIC PROGRAMMES
5| LICENSING ARRANGEMENTS
6| RECORDED LEARNING
7| PACKAGES and PRODUCTS

 

LET ME ELABORATE

[1] Specialised Consulting Solutions are an integration of – 1| Breakthrough Peformance Analysis, 2| Breakthrough Performance System Design, Development and Customisations, 3| Coaching Sessions,  4| In-House Corporate Learning, 5| Public Programmes, 6| Licensing Arrangements, 7| Recorded Learning and 8| Packages and Products

[2] One-to-One and Group Coaching refer to A Series of Structured Developmental Sessions conducted over a Specific Period of Time (usually 6 months to a year) for  An Individual or A Selected Group of Individuals. The Single Minded Intention is to significantly Enhance the Highly Focused Capabilities required to achieve Breakthrough Performance 

[3] Customised In-House Corporate Learning are Focused Sessions that are specially designed,  developed and facilitated to meet the Pre-Determined Measurable Breakthrough Performance Outcomes of – 1| A fairly Homogenous Level of Job Holders, for example, – Heads of Department/ Senior Managers/ Key Managers/ Executives/ Technical Professionals/ Support Staff from across all the departments and functions in the organisation, 2| All the Staff attached  to Selected Critical Functions, Critical Departments or Project Teams, that is – from the Heads of  Department to the Support Staff or 3| All the Staff in the Whole Organisation, that is – from the Board of Directors, Head of Company, Heads of Department to the Support Staff 

[4] Public Programmes are External Learning that cater for the Supplementary or Highly Differentiated Needs of An Individual or A Selected Group of Individuals in the context of achieving Breakthrough Performance

[5] Licensing Arrangements are Professional Agreements that authorise the Corporate Clients to fully Capitalise, Duplicate and Customise My Consolidated Critical Knowledge (FrankieKnowledge). The Ultimate Purpose is to achieve and maintain Sustainable Breakthrough Performance driven by highly successful Transfer of Knowledge to the Workplace

[6] Recorded Learning is Highly Recommended for Busy Corporate Professionals who are unable to participate in My Coaching Session, In-House Corporate Learning and Public Programme. You will definitely find these Recorded Learning to be very inspirational! 

[7] Packages and Products are designed and developed to assist Organisations to successfully Initiate, Sustain and Innovate their Practice of Knowledge Management (POKM) Journeys to consistently secure and maintain Breakthrough Performance

 

My Official List of BREAKTHROUGH PERFORMANCE Intervention Initiatives, Analysis, Systems and Tools 

Part A

Breakthrough Performance INTERVENTION INITIATIVES
1|  Facilitate Specialised Consulting Solutions 
2|  Facilitate One-to-One Coaching 
3|  Facilitate Group Coaching (2 to 6 Participants)
4|  Facilitate Customised In-House Corporate Learning (7 to 25 pax)
5|  Facilitate Public Programme 
6|  Facilitate Licensing Arrangement ( 2 to 6 participants) 

 

Part B

Breakthrough Performance ANALYSIS
1|  Pre Intervention Analysis Form (PIAF) 
2|  Post Intervention Action Plan (PIAP) 
3|  Post Intervention Individual Report (PIIR)
Applicable for – One-to-One Coaching and Public Programme
 
4|  Post Intervention Team Report (PITR)  
Applicable for – Consulting Solutions,  Group Coaching, In-House Corporate Learning, Public Programme and Licensing Arrangement 
5|  Post Intervention Organisation Report (PIOR)  
Applicable for – Consulting Solutions and In-House Corporate Learning

 

Part C

Breakthrough Performance KNOWLEDGE SYSTEMS and TOOLS
1|  ESTABLISH The Practice of Knowledge Management (POKM) CENTRE to drive Breakthrough Performance 
2|  Design, Develop And Customise a Focused ROADMAP to transform the Company into a Knowledge-based Organisation (KBO) to drive Breakthrough Performance 
3|  Design, Develop and Customise the Practice of Knowledge Management (POKM) POLICY to drive Breakthrough Performance
4|  Design, Develop and Customise the Practice of Knowledge Management (POKM) PLAN for a Practising Community to drive Breakthrough Performance  
5|  Design, Develop and Customise the Knowledge-based PERFORMANCE MANAGEMENT SYSTEM to sustain Breakthrough Performance 
6|  Design, Develop and Customise the KNOWLEDGE IDENTIFICATION SYSTEM and KNOWLEDGE PROFILE 
7|  Design, Develop and Customise the CONCEPTUAL/ BEHAVIOURAL/ TECHNICAL MATRIX 
8|  Design, Develop and Customise the LESSONS LEARNED DIRECTORY 
9|  Design, Develop and Customise the FREQUENTLY OCCURRING ISSUES DIRECTORY 
10|  Design, Develop and Customise the BEST PRACTICES DIRECTORY 
11|  Design, Develop and Customise the IDEA BOX 
12|  Design, Develop and Activate the COMMUNITY of PRACTICE 

 

Part D

Breakthrough Performance LEARNING/DEVELOPMENT 
SYSTEMS and TOOLS
1|  ESTABLISH The LEARNING and DEVELOPMENT Department/Function to drive Breakthrough Performance 
2| UPGRADE the existing Learning and Development Function to a CORPORATE LEARNING CENTRE to drive Breakthrough Performance 
3| Design, Develop and Customise the Knowledge-based and Performance-driven LEARNING NEEDS ANALYSIS System to drive Breakthrough Performance  
4|  Design, Develop and Customise the Learning and Development MISSION and POLICY to drive Breakthrough Performance 
5|  Design, Develop and Customise the Corporate Learning and Development PLAN to drive Breakthrough Performance 
6|  Design, Develop and Customise the Corporate Learning and Development DIRECTORY to drive Breakthrough Performance 
7|  Design, Develop and Customise the Corporate Learning and Development ADMINISTRATION System 
8|  Design, Develop and Customise the Corporate TRANSFER of LEARNING System 
9|  Design, Develop and Customise the Corporate Learning and Development EVALUATION System 
10|  Design, Develop and Customise the POST Learning and Development REPORTING System 
11|  Design, Develop and Customise the Key Result Areas, Key Performance Indicators and Performance-based JOB DESCRIPTIONS for Learning/Development Professionals 
12|  Design, Develop and Customise the Knowledge-based PERFORMANCE MANAGEMENT SYSTEM for Learning/Development Professionals 

 

 Part E

Breakthrough Performance STRATEGIC SYSTEMS and TOOLS
1|  Formulate the 2-Year CORPORATE/STRATEGIC PLAN to drive Breakthrough Performance 
2|  Formulate the Corporate VISION, Corporate MISSION and Corporate PHILOSOPHY to drive Breakthrough Performance 
3|  Formulate the STRATEGIC ANNUAL PLAN to drive Breakthrough Performance 
4|  Design, Develop and Customise the Knowledge-based and Performance-driven CORPORATE CULTURE System to sustain Breakthrough Performance 
5|  Formulate the 2-Year CORPORATE SALES PLAN to drive Breakthrough Performance 
6|  Formulate the STRATEGIC ANNUAL SALES PLAN to drive Breakthrough Performance 
7|  Design, Develop and Customise the Key Result Areas, Key Performance Indicators and Performance-based JOB DESCRIPTIONS for Corporate Sales Professionals 
8|  Design, Develop and Customise the Knowledge-based PERFORMANCE MANAGEMENT SYSTEM for Corporate Sales Professionals 
9|  Formulate the 2-Year CORPORATE CUSTOMER SERVICE PLAN to drive Breakthrough Performance
10|  Formulate the STRATEGIC ANNUAL CUSTOMER SERVICE PLAN to drive Breakthrough Performance
11|  Design, Develop and Customise the Key Result Areas, Key Performance Indicators and Performance-based JOB DESCRIPTIONS for Customer Service Professionals 
12|  Design, Develop and Customise the Knowledge-based PERFORMANCE MANAGEMENT SYSTEM for Customer Service Professionals 

 

 

My Single Minded Intention
to make BREAKTHROUGH PERFORMANCE
work for your Organisation 

My Single Minded Intention is to directly assist your Organisation to achieve and maintain Breakthrough Performance in 2016. To make it happen, I adopt the highly structured approach described below –

Step 1
I will work with you to establish the Measurable Breakthrough Performance Outcomes (refer to – Key Illustrations of Measurable Breakthrough Performance Outcomes} that your – 11 Talents, 21 Critical Functions/Critical Departments/Project Teams and 31 Organisation Desire to achieve in 2016 

 Step 2
Based on the agreed upon Measurable Breakthrough Performance Outcomes, I will work with you to Select the most appropriate Intervention Initiative(s) (Consulting Solutions, Coaching, In-House Corporate Learning, Public Programmes and Licensing Arrangements etc) to use to equip your Talents/ Critical Functions/ Organisation with the  Highly Focused Capabilities required to effectively achieve the pre-determined Measurable Breakthrough Performance Outcomes. At this point, the Pre Intervention Analysis Form must be completed. 

Step 3
Upon the successful completion of the Intervention Initiative(s}, your Talents/Critical Functions/Organisation will be guided to immediately apply the Highly Focused Capabilities that are significantly enhanced to achieve the Measurable Breakthrough Performance Outcomes. This application process will be enabled by the Post Intervention Action Plan 

Step 4
The Post Intervention Report(s) will be formulated to highlight the real impact /effectiveness of the Intervention Initiatives in the context of the pre-determined Measurable Breakthrough Performance Outcomes 

 

What are My 4 Key Areas of Differentiation ?  

[1]  FIRSTLY,  I DO NOT OFFER training programmes that focus on skills development. I offer Specialised Consulting Solutions that focus – ultimately on achieving Your Measurable Breakthrough Performance Outcomes  – especially in this highly challenging times. This is my Single Minded Intention! 

[2] SECONDLY,  My CONTENT is Highly Structured and Focused.  It incorporates Illustrations that are Directly Relevant to your Industry

[3] THIRDLY, I adopt a Highly Unique FACILITATION TECHNIQUE to deliver the Content.  The Key Focus of this Technique is on – Immediate Application

[4] FOURTHLY,  My Content is INNOVATED based on my 33 years of Global and Local Experience

 

My Core Expertise
can leapfrog your
BREAKTHROUGH PERFORMANCE in 2016

[1]  In highly challenging times, your Organisation must 100% Stay Very Focus on – Achieving Pre-determined Measurable Breakthrough Performance Outcomes (for instance – improving revenue value?increasing sales volume?, increasing customer acquisition?, enhancing service level/service responsiveness/service consistency?, improving  project leadership  and management? reducing cost? retaining talent? and other Breakthrough Performance areas) by fully capitalising on Selected Breakthrough Performance Intervention Initiatives. This is a Statement of Fact. 

[2]  Therefore, it is highly critical that your Organisation must Really Concentrate on Specific Talents or Specific Critical Functions/Project Teams or Specific Areas  that  require  Total Breakthrough Performance Attention. This will directly enable your Organisation to achieve the desired results in 2016

[3]  Finally, to be absolutely clear – the bottom-line is – I have the Breakthrough Performance Intervention Initiatives to make Breakthrough Performance happen for your organisation. In short, My Core Expertise can leapfrog your Breakthrough Performance in 2016

 


 

Assisting Organisations to drive BREAKTHROUGH PERFORMANCE
in the context of
KNOWLEDGE ECONOMY MASTER PLAN (KEMP)
and the 

11th Malaysia Plan (2016-2020)      

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