Hi I am Frankie Ow. I am the Chief Strategist of FrankieKnowledge Consulting Team. Welcome and Thank you for taking time off to visit My Content Website. This website offers a factual description of my journey in life


Over the last 38 years, I have worked with hundreds of hotels in Malaysia and Republic of Mauritius in a very wide range of strategic and operational roles, including - 

1] Hotel Business Advisor and Management Consultant, 
2] Hotel Business Recovery and Business Improvement Consultant,
3] Hotel Business Planning and Marketing Strategist,
4] Hotel Operations Manager,
5] On-line Bookings and OTA Management Strategist,
6] Front Office and SOP Consultant,
7] Hotel Coach and Counsellor and
8] Hospitality Management Trainer


During this on-going global coronavirus pandemic, my single-minded focus is to guide budget, business and boutique hotels and up to 5-Star hotels to successfully implement COVID-19 Management Policy, COVID-19 Critical Operating Rules, COVID-19 Enhanced SOPs and Checklists, related COVID-19 Management Measures and Business Management Strategies required to progressively start to recover and bounce back within 90 days . In this context, my primary emphasis is to work with hotels to implement 10 Key Steps to attract and sustain room bookings by adopting a Focused Marketing System


Based on my analysis of the current hotel business landscape, the demand for hotel rooms will decrease very significantly. Many Hotels in Malaysia will suspend their operations and eventually they will close down. The balance of the hotels that plan to continue their business operations will struggle to achieve the desired level of room occupancy just to break even.

In furtherance, majority of the hotels will also face many additional critical challenges, including - price war, high monthly fixed and operating costs, staffing and related issues.

As a Hotel Owner, if you do not believe that there is a future in this current environment, I strongly suggest that you seriously consider to sell your hotel business  now. Of course, on the other hand, if you are able to see the real opportunity in this crisis, I would advise you to take concrete steps to buy or invest in the hotel business. Most important, you must stay focus to build a strong reputation for your hotel as - "A Responsible Hotel that offers the Safest Accommodation in your geographical location of competition.


During this highly challenging times, my strategic focus is to work with Public Listed Companies, Corporates and SMEs to successfully implement Breakthrough Performance initiatives required to assist them to progressively recover and sustain organizational performance and maintain competitive advantage. These Breakthrough Performance Strategies are customized to meet the real needs of the different types of organizations


Since 1982, more than 1000 corporates from 23 countries have participated in my Customized Breakthrough Performance, Corporate Improvement, Strategic Management, Performance Management, Knowledge Management, Human Capital/Talent Enhancement and related management consulting assignments and coaching programmes

These countries include,  - 
Republic of Mauritius, Thailand,
Indonesia, China, Republic of Korea, Singapore, Philippines, Vietnam, Cambodia, Norway, Taiwan,  India, Mongolia, Pakistan, Sri Lanka, South Africa, Bahrain, Hong Kong, Bostwana, UAE, Nigeria, USA and Malaysia


After touring my content website, if you discover that I can potentially add real value to your Hotel, Public Listed Company (PLC), Organization or SME and / or your goodself, please do contact me  

I am a down-to-earth person. I am a global citizen with a global mindset. I live in a borderless world that is driven by knowledge and powered by innovation.  I strongly believe that - "The future belongs to those who have the courage to pursue their dreams." 

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Brief Profile of Frankie




Hotel Consulting and Coaching Service/Solutions
About FrankieKnowledge
Profile of FrankieKnowledge

Hotel Consulting Team
Service and Solutions
Customized for Budget,

Business and Boutique Hotels
Hotel Business Recovery
Business Recovery Package

for hotels in Malaysia
Focused Marketing System
10 Key Steps to attract and 

sustain room bookings
Total Hotel Management
A Systematic approach to

Total Hotel Business Management
OTA Management
Maximise hotel room sales through
On-line and OTA Management
 Guest Review System
Implement a highly
structured Guest Review System
Facebook Business Tool
Increase hotel room sales
through Facebook Bookings
Front Office Staffing
Recruit and Stabilize
Front Office Staffing
Front Office Management
How to organize and manage
the Front Office
Sell Hotel Business
5 Reasons why you should sell your Hotel Business Now
Buy Hotel Business
Why is it so smart to buy a 
Hotel Business now ?
Hotel Projects 1
Hotel Business Enhancement
Projects in 2018, 2019 & 2020
Hotel Projects 2
Hotel Business Enhancement
Projects in 2016 & 2017
Hotel Projects 3
Hotel Public Programmes 
from 2013 to 2017
Hotel Projects 4
Hotel Consulting and Advisory 

Projects from 1982 to 2017
Hotel Projects 5
Hotel Assignments in Mauritius

from 1998 to 2002
Video Channel
View and Subscribe to

FrankieKnowledgeVideo Channel
Tourism Related Organization
Customized Performance and Service Enhancement Projects
Slides on Key Facts

about COVID-19
Photo Gallery
Latest happenings and events

in photos
Corporate Consulting and Coaching Service/Solutions
About FrankieKnowledge
Profile of FrankieKnowledge

Corporate Consulting Team
Corporate Consulting Series
Consulting Service and Solutions

for Corporates and SMEs
 Corporate Coaching Series
Coaching Service and Solutions

for Corporates and SMEs
Key Performance Indicator
Implement KPI System

to achieve Business Goals
Performance Achievement
Implement an effective

Performance Management System
Breakthrough Performance
A Systematic Approach to achieve

Significant Improvements
Key Talent Upskilling
The 8 Highly Focused

Capabilities of a Key Talent
Practice of Knowledge Management
Implement Practice of Knowledge

Management for Sustainable Performance
Corporate Learning Centre
CLC to nurture talents

and facilitate Succession Planning
Corporate Strategic Focus
Formulate Organizational

Vision, Mission & Philosophy
Strong Positive Culture
How to progressively build

Strong Positive Performance Culture
Strategic Business Plan
Formulate effective Plans,

Objectives, Goals and Strategies
Corporate Projects 1
Key Performance Indicator

System for Corporates/SMEs
Corporate Projects 2
Performance Achievement 

System for Corporates/SMEs
Corporate Projects 3
Past Consulting Assignments

Before 2000
Corporate Projects 4
Recent Consulting Assignments

After 2000
Corporate Projects 5
A Partial List of

Specialized Global Engagements
Corporate Projects 6
A Partial List of 

Specialized Local Engagements
Corporate Projects 7
A Partial List of  

Major Professional Events
Corporate Projects 8
Recent Public Programmes 

conducted in Malaysia
Corporate Projects 9
Past Public Programmes 

conducted in Malaysia
Corporate Projects 10
Past Public Programmes 

conducted in Mauritius
Corporate Projects 11
Participants from Global 

Organizations in 23 Countries
Video Channel
View and Subscribe to 

FrankieKnowledge Video Channel


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