Recent Hotel Clients

23 HOTELS in 2016 engaged FRANKIE to facilitate his Highly Unique 6-Month HOTEL BUSINESS ENHANCEMENT PROGRAMME

KUALA LUMPUR INTERNATIONAL HOTEL

SERI PACIFIC HOTEL KUALA LUMPUR

CORUS HOTEL KUALA LUMPUR

HOTEL SRI PETALING

LANJUT GOLDEN BEACH & GOLF RESORT

ANCASA HOTEL AND SPA KUALA LUMPUR

ANCASA RESIDENCES PORT DICKSON

ANCASA ROYALE PEKAN PAHANG

ANCASA EXPRESS @ PUDU KUALA LUMPUR

THE REGENCY HOTEL KUALA LUMPUR

THE REGENCY WATERFRONT HOTEL TERENGGANU

PUTRA REGENCY HOTEL PERLIS

IZUMI HOTEL BUKIT BINTANG

ONE AVENUE HOTEL

SWISS HOTEL KUALA LUMPUR

HOTEL DE ART @ I-CITY

ORANGE PREMIER HOTEL

SMILE HOTEL KUALA LUMPUR

MY HOTEL PREMIER @ MID VALLEY

MANHATTAN BUSINESS HOTEL

ALAMI GARDEN HOTEL

THE SIGNATURE HOTEL & SERVICED SUITES KL

CITY BOUTIQUE HOTEL KUALA LUMPUR

Below is a partial list of HOTELS that have sent their Key Talents to FRANKIE’s Public Programmes in 2013 – 2017

DAMAS SUITES & RESIDENCES KUALA LUMPUR

Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
supported by a Structured SALES SYSTEM
(10th January 2017)
Mohamed Hisham Bin Abdul Rahman – Sales Manager
Ummry Bin Zainuddin – Sales Manager

SERI BAYU RESORT

O’BOUTIQUE SUITE

SUNWAY RESORT HOTEL & SPA

Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20%
through Focused SELLING, NEGOTIATION and SERVICING Skills
supported by a Structured SALES SYSTEM
(24th Nov 2016)
Nazli Bin Ahmad – Sales Manager
Eugene Liew Wai Hong – Assistant Sales Manager
Nurhaizura Binti Hasanl – Assistant Sales Manager

HOTEL ROYAL KUALA LUMPUR

HOTEL MINCOTT KUALA LUMPUR

HOTEL SOLEIL KUALA LUMPUR
(formerly known as Radius International KL)

Programme Title
Strategic Head of Department Enhancement Programme
(1^st June 2016)
Mohamed Hafiz bin Abdul Rashid – Duty Manager
Wan Mohd Zulfadli bin Wan Hamat – Engineering Supervisor

Programme Title
A Systematic approach to Manage Difficult and Angry Customers
(23^rd May 2016)
Ihwan Batubara bin Darman – Guest Service Supervisor

Programme Title
How to Design and Develop an effective Training Programme
(1^st April 2016)
MD Rezzatul Raflis bin Mohamad – Executive, Training & Development

SWISS – INN KUALA LUMPUR

Programme Title
How to Design and Develop an effective Training Programme
(1st April 2016)
Muhd Azlan Bin Mohd Azmi – Human Resource Officer

Programme Title
Formulating and Implementing an effective Annual Training Plan
(24^th March 2016)
Muhd Azlan Bin Mohd Azmi – Human Resource Officer

Programme Title
Senior Executive Enhancement Programme
(27^th April 2015)
Tan Chiew Li – Front Office Executive

Programme Title
Developing Competency-based Interviewing SKills
(18^th November 2014)
Ruzylaily Maulad Othman – Human Resource Executive

Programme Title
Developing effective Coaching and Mentoring Skills
(30^th September 2014)
Tan Chew Li – Front Office Executive

Programme Title
Strategic Sales Manager Enhancement Programme
(11^th September 2014)
Norlila binti Ismail – Sales Manager

CORUS HOTEL KUALA LUMPUR

Programme Title
Building Strong Positive Corporate Learning Culture
(30^th November 2015)
Jaime Au Ee Lynn – Assistant Training Manager

Programme Title
Strategic Head of Department Enhancement Programme
(17^th November 2015)
John Yoo See Hiang – Group Director of Sales

Programme Title
A Systematic approach to Manage Difficult and Angry Customers
(27^th October 2015)
Ratha d/o Nadarajah – Assistant Front Office Manager
Airil Firie bin Ahmad Fauzi – Assistant Front Office Manager

CONCORDE HOTEL KUALA LUMPUR

Programme Title
Certificate in Interviewing Techniques
(21^st to 22^nd November 2013)
Shirley Yeo Su Tint – Human Resource Officer

Programme Title
Developing Professional Selling Skills
to effectively market products/services to Corporate Clients
(20^th November 2013)
Ng Swee Ying – Catering Sales Executive

Programme Title
Developing Professional Counselling Skills
(22^nd October 2013)
Chan Kar Lai – Assistant F&B Manager
(30^th July 2013)
Yap Yong Yong – Chief Cashier
Delyani Dato’ Effendi – Assistant Front Office Manager
Anantha K Kayadu – Assistant Front Office Manager
Sheikh Nor Amar Shahril – Chargeman

HOTEL TRANSIT KUALA LUMPUR

Programme Title
Key Manager and Supervisor Enhancement Programme
(28^th October 2015)
Chin Kei Sin – Front Office Duty Manager

Programme Title
A Systematic approach to Manage Difficult and Angry Customers
(27^th October 2015)
Mohd Shahrul bin Jusoh – Assistant Duty Manager

SAMA SAMA HOTEL, KLIA

Programme Title
How to effectively formulate and implement KPIs,
Performance Management System and Performance Action Plan
(7^th April 2014)
Murni Masrom – Director of Human Capital Development
Christina Chai Min Sin – Director of Finance

BERJAYA HOTELS and RESORT

Programme Title
Developing key Training Competencies to
Transfer Learning to the Workplace
(5^th December 2013)
Zaharah @ Rahmah Mohd Yussof
– Corporate Director of Training and Development

THE SAUJANA KUALA LUMPUR

Programme Title
How to design and conduct Structured
On the Job Training
(4^th December 2013)
Siva Kumar – Assistant Learning/Development Manager

TRADERS HOTEL KUALA LUMPUR BY SHANGRI-LA HOTEL

Programme Title
A Systematic approach to Plan, Organise, Coordinate and Administer Training Programmes in the Organisation
(10^th September 2013)
Gabriel Jaime Batulay – Service Training Leader

HOTEL GRAND CONTINENTAL, KUCHING

Programme Title
How to effectively formulate and implement KPIs,
Performance Management System and Performance Action Plan
(3rd June 2013)
Klement Chiam – Assistant Hotel Manager

COUNTRY HEIGHTS GROUP Programme Title How to design, develop and conduct Structured On the Job Training and Coaching (24th September 2013) Tan Siu Theng – Senior Talent and OD Executive

Programme Title
Certificate in Training Management
(12th to 13th September 2013)
Azmi Sauji– Talent and OD Manager

Programme Title
Certificate in Training & Knowledge Management
(17th to 19th April 2013)
Tan Siu Theng – Senior Talent and OD Executive

FRANKIE designed, developed and facilitated
a Customised Business Enhancement Upskilling Intervention
entitled, –
“Developing the 8 Highly Critical Skills of
a Customer Service Professional
to achieve Breakthrough Service Performance“
for
NOUVELLE HOTEL KUALA LUMPUR
7th September 2016

FRANKIE designed, developed and facilitated
a Customised Business Enhancement Upskilling Intervention
entitled, –
“Strategic HEAD of DEPARTMENT Enhancement Programme“
for
PUTERI PARK HOTEL
10th September 2015

6 participants completed the 1-day Business Enhancement Coaching Worshop . Their Job Positions include the following – 1\| Asst Director of Sales, 2\| Executive Housekeeper, 3\| Assistant Executive Chef, 4\| HR Executive, 5\| Accounts Executive and 6\| Front Office Manager

FRANKIE designed, developed and facilitated
a Customised Business Enhancement Upskilling Intervention
entitled, –
“How to effectively formulate & Implement KPIs, PERFORMANCE MANAGEMENT SYSTEM & PERFORMANCE ACTION PLAN“
for
GRAND MILLENNIUM KUALA LUMPUR
on 19th December 2013 (Group 1) and 20th December 2013 (Group 2)

ln 1989/1990, FRANKIE designed, developed and facilitated the 6-Month Management Development Programme & 6-Month Supervisory Development Programme for THE REGENT of KUALA LUMPUR to prepare the Heads of Department, Managers, Executives and Supervisors for the OFFICIAL OPENING of the HOTEL

THE REGENT OF KUALA LUMPUR

FRANKIE designed, developed and facilitated a Customised Workshop on – “Creating Distinctive Competence and Securing Competitive Advantage” for PARK ROYAL HOTEL KUALA LUMPUR 24th February 1990

PARK ROYAL KUALA LUMPUR

FRANKIE designed, developed and facilitated a Customised Workshop on – “Train the Trainers” for BAYVIEW BEACH RESORT PENANG 11th July 1994

BAYVIEW BEACH RESORT PENANG

FRANKIE designed, developed and facilitated a Customised Workshop on – “Train the Trainers” for RIVERSIDE MAJESTIC HOTEL KUCHING 11th January 1995 to 17th January 1995

RIVERSIDE MAJESTIC HOTEL KUCHING

FRANKIE designed, developed and facilitated a Customised Workshop on – “Train the Trainers” for DYNASTY HOTEL KUALA LUMPUR 8th September 1995 to 10th September 1995

DYNASTY HOTEL

FRANKIE designed, developed and facilitated a Customised Workshop on – “Team Centred Leadership” for MING COURT BEACH HOTEL 17th March 1997 to 18th March 1997

MING COURT BEACH HOTEL PORT DICKSON

Below is a partial list of HOTELS that have sent their Key Talents to FRANKIE’s Programmes in 2012 and BEFORE

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